---
title: "DWP - Digital Customer Experience Augmented Resource"
ocid: "ocds-b5fd17-c54844b1-1cad-4867-bbd4-d33a126956ed"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c54844b1-1cad-4867-bbd4-d33a126956ed"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c54844b1-1cad-4867-bbd4-d33a126956ed.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c54844b1-1cad-4867-bbd4-d33a126956ed.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2024-07-10"
---

# DWP - Digital Customer Experience Augmented Resource

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-c54844b1-1cad-4867-bbd4-d33a126956ed

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c54844b1-1cad-4867-bbd4-d33a126956ed)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c54844b1-1cad-4867-bbd4-d33a126956ed.json)

## Summary

The Department for Work and Pensions has awarded a contract for "DWP - Digital Customer Experience Augmented Resource" to Capgemini UK plc. The procurement falls under the services category and involved selective procurement through a call-off from a framework agreement. The contract has a total value of £1,450,000, with a tender period ending on 26th February 2024 and a contract period starting on 17th June 2024 and ending on 16th June 2025. The location of the procurement is in London, England.

This tender presents an opportunity for businesses in the systems and technical consultancy services industry to provide augmented resources to support DWP's customer experience and advanced customer support teams. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise organisations (VCSEs) are particularly suited to compete for this contract. Interested businesses should consider aligning their capabilities with the requirements specified by the Department for Work and Pensions to maximise their chances of success in this procurement process.

## Notice

Augmented resources to support DWP's customer experience and advanced customer support teams within Digital Modernisation and Efficiency.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8ef085f0-1c14-4c35-bb3b-b1d4a3aa9e9b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jul 2024 |
| Submission deadline | 26 Feb 2024 |
| Future notice date | Not specified |
| Award date | 12 Jun 2024 |
| Contract period | 16 Jun 2024 - 16 Jun 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,812,500 |
| Lots value | Not specified |
| Awards value | £1,450,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPGEMINI |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72220000 - Systems and technical consultancy services

## Release History

- 10 Jul 2024 at 08:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8ef085f0-1c14-4c35-bb3b-b1d4a3aa9e9b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8ef085f0-1c14-4c35-bb3b-b1d4a3aa9e9b
  10th July 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ab0442da-2c42-420c-9d6e-ffcfdf8e7fd6
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c54844b1-1cad-4867-bbd4-d33a126956ed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c54844b1-1cad-4867-bbd4-d33a126956ed.json.