--- title: "HMPO Scanning, Validation and Storage Service" ocid: "ocds-b5fd17-c5549848-5520-46ca-b0fc-6d34c327d968" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c5549848-5520-46ca-b0fc-6d34c327d968" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c5549848-5520-46ca-b0fc-6d34c327d968.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-c5549848-5520-46ca-b0fc-6d34c327d968.json" source: "Contracts Finder" current_stage: "Award" buyer: "HOME OFFICE" published: "2020-11-24" --- # HMPO Scanning, Validation and Storage Service Buyer: HOME OFFICE Current stage: Award OCID: ocds-b5fd17-c5549848-5520-46ca-b0fc-6d34c327d968 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c5549848-5520-46ca-b0fc-6d34c327d968) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c5549848-5520-46ca-b0fc-6d34c327d968.json) ## Summary The procurement process involves the Home Office, seeking a supplier for the "HMPO Scanning, Validation and Storage Service," a contract valued at £64,557,931.27 for the delivery of essential back-office services to support Her Majesty's Passport Office (HMPO) in processing passport applications. The tender period for this contract concluded on 25 October 2019, with the contract period commencing on 18 May 2020, extending to 17 May 2028. The contract's industry category is classified under administration services, and the services must be delivered from two secure Document Handling Units located at the supplier's facilities in the United Kingdom. The procurement method used is selective, following a restricted procedure due to the contract's value exceeding the threshold. This tender presents substantial growth opportunities for SMEs that specialise in digital transformation, document management, and secure data processing services. Companies capable of providing innovative back-office solutions that support digital workflows and reduce reliance on paper formats would be well-suited to compete. The successful supplier will play a critical role in modernising HMPO's operations, making it essential for businesses to demonstrate robust capabilities in securely handling and digitising documentation, alongside excellent project management skills to ensure seamless integration with existing HMPO services. ## Notice Contract for the provision of back-office services for Her Majesty's Passport Office (HMPO) to support the processing of passport applications. Required services include secure handling and digitisation of documentation, cashiering and payment processing, checking and validation of documentation, physical storage and retrieval of documentation and the return of documentation to the applicant. This service will support the transformation strategy of HMPO to become a modern digital business. Reducing and removing reliance on the current paper workflow while maintaining the business continuity of existing services. Services must be delivered from 2 secure Document Handling Units located at supplier's facilities. Further information is available via the Crown Commercial Service's e-Sourcing Suite. Established in 2006, Her Majesty's Passport Office provides passport services for British nationals residing in the UK and to those residing overseas with over 6 000 000 passports issued each year. The current contract for handling and preparing new applications for examination by HMPO staff is due to expire. HMPO seeks a commercial partner to provide new replacement service to both maintain business continuity while transforming existing arrangements to introduce a modern, digital service. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d35c0a4e-0c80-4acc-9f10-bd16dd633392 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 24 Nov 2020 | | Submission deadline | 25 Oct 2019 | | Future notice date | Not specified | | Award date | 12 May 2020 | | Contract period | 17 May 2020 - 17 May 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £64,557,931 | | Lots value | Not specified | | Awards value | £64,557,931 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HOME OFFICE | | Locality | LONDON | | Post town | South West London | | Postcode | SW1P 4DF | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | SOPRA STERIA | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services ### Codes - 75100000 - Administration services ## Release History - 24 Nov 2020 at 11:27 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d35c0a4e-0c80-4acc-9f10-bd16dd633392 - 9 Jun 2020 at 08:22 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d35c0a4e-0c80-4acc-9f10-bd16dd633392 - 9 Jun 2020 at 08:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d35c0a4e-0c80-4acc-9f10-bd16dd633392 - 23 May 2019 at 14:57 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a2b108d1-a9bb-4fbf-8255-e2e206af96ed - 23 May 2019 at 14:48 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a2b108d1-a9bb-4fbf-8255-e2e206af96ed ## Documents - https://www.contractsfinder.service.gov.uk/Notice/d35c0a4e-0c80-4acc-9f10-bd16dd633392 24th November 2020 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/a2b108d1-a9bb-4fbf-8255-e2e206af96ed 23rd May 2019 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/e73beee1-89d6-4ddd-a7d2-17c2c9fd85b7 HMPO SVS Procurement - OJEU Publication 2019/S 099-239830 - https://ted.europa.eu/udl?uri=TED:NOTICE:239830-2019:TEXT:EN:HTML&src=0 HMPO SVS Procurement - OJEU Publication 2019/S 099-239830 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/94d15a55-2942-4db1-b21e-fae50820959f - https://www.contractsfinder.service.gov.uk/Notice/Attachment/39035436-9c3b-46d4-8f2a-cb868f72bd25 SVS Service Contract and Schedules Part 1 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/5887268a-e438-41eb-b830-7adbbbc73e3a SVS Service Contract and Schedules Part 2 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/32b35e9d-acd7-450e-8fd1-6ad8f4b85d99 SVS Service Contract and Schedules Part 3 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c5549848-5520-46ca-b0fc-6d34c327d968. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c5549848-5520-46ca-b0fc-6d34c327d968.json.