---
title: "Pagerduty"
ocid: "ocds-b5fd17-c56731dd-e18c-42ad-95fe-538b28bfb47c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c56731dd-e18c-42ad-95fe-538b28bfb47c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c56731dd-e18c-42ad-95fe-538b28bfb47c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c56731dd-e18c-42ad-95fe-538b28bfb47c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GOVERNMENT DIGITAL SERVICE"
published: "2025-10-14"
---

# Pagerduty

Buyer: GOVERNMENT DIGITAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-c56731dd-e18c-42ad-95fe-538b28bfb47c

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## Summary

The procurement process for the contract titled "Pagerduty" was undertaken by the Government Digital Service, located at the Department for Science, Innovation and Technology in London, England. This contract falls under the industry category of research and development services and related consultancy services, with the associated CPV classification code 73000000. The procurement method was selective, specifically a call-off from a framework agreement, and the tendering stage has concluded with the status marked as complete. The award was made to Softcat Plc on 3rd October 2025, with the contract period set to commence on 20th October 2025 and end on 31st August 2026. All services delivered will be aimed at providing PagerDuty alarm aggregation and dispatching licenses to digital and technology service teams for 24/7 support at the postcode SW1A 2BQ.

This tender represents a substantial opportunity for large enterprises, particularly those with capabilities in digital technology services, research, and consultancy, to establish or fortify their presence in the governmental tech support sector. The contract's focus on providing advanced alerting services aligns well with businesses specializing in system administration tools and support solutions, enabling them to demonstrate their expertise and reliability in delivering essential technological services to public sector clients. Companies with a strong background in supporting digital transformation and technology innovation for governmental bodies would find this tender particularly conducive to fostering business growth and expanding their client base within the public sector.

## Notice

Provision of PagerDuty alarm aggregation and dispatching licences/service for system administrators and support teams. Provides alerting services to on-call engineers and escalation points. Digital and Technology service teams across DSIT use this service for 24/7 support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/56cd2829-e66f-43f0-9732-1aa43e907247 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Oct 2025 |
| Submission deadline | 30 Sep 2025 |
| Future notice date | Not specified |
| Award date | 2 Oct 2025 |
| Contract period | 19 Oct 2025 - 19 Oct 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £127,395 |
| Lots value | Not specified |
| Awards value | £127,395 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOVERNMENT DIGITAL SERVICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 14 Oct 2025 at 09:12 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/56cd2829-e66f-43f0-9732-1aa43e907247
- 13 Oct 2025 at 12:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/56cd2829-e66f-43f0-9732-1aa43e907247

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/56cd2829-e66f-43f0-9732-1aa43e907247
  14th October 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c56731dd-e18c-42ad-95fe-538b28bfb47c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c56731dd-e18c-42ad-95fe-538b28bfb47c.json.