---
title: "TfL 91640 - Call Off Batch 7 B Telephony Contactless Payment Cards Contacts"
ocid: "ocds-b5fd17-c5b03176-8e2b-4621-b2d0-9cbe7d89318f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c5b03176-8e2b-4621-b2d0-9cbe7d89318f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c5b03176-8e2b-4621-b2d0-9cbe7d89318f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c5b03176-8e2b-4621-b2d0-9cbe7d89318f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TRANSPORT FOR LONDON"
published: "2019-11-19"
---

# TfL 91640 - Call Off Batch 7 B Telephony Contactless Payment Cards Contacts

Buyer: TRANSPORT FOR LONDON  
Current stage: Award  
OCID: ocds-b5fd17-c5b03176-8e2b-4621-b2d0-9cbe7d89318f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c5b03176-8e2b-4621-b2d0-9cbe7d89318f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c5b03176-8e2b-4621-b2d0-9cbe7d89318f.json)

## Summary

The procurement process involves Transport for London (TfL) seeking services related to customer contacts made for journeys using Contactless Payment Cards. The contract, titled "TfL 91640 - Call Off Batch 7 B Telephony Contactless Payment Cards Contacts," has an overall value of £5,000,000. This tender has reached the award stage, with the contract period commencing on 7th October 2019 and concluding on 30th November 2023. The procurement method employed was selective, which is a restricted procedure above threshold, and the delivery addresses are located in London, United Kingdom. The tender was formally awarded on 1st August 2019.

This opportunity presents significant potential for business growth, particularly for suppliers in the customer service sector. Businesses that possess experience in telephony and customer interaction can effectively compete for this contract, given that TfL’s requirement aligns with specialised services in managing customer contacts. Small and medium enterprises (SMEs) are encouraged to explore this tender, as the procurement process is designed to accommodate their participation.

## Notice

This covers customer contacts made for journeys using Contactless Payment Cards.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f27ae0a9-b790-4eee-afe1-2f71b4c9a811 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Nov 2019 |
| Submission deadline | 1 Aug 2019 |
| Future notice date | Not specified |
| Award date | 31 Jul 2019 |
| Contract period | 6 Oct 2019 - 30 Nov 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,000,000 |
| Lots value | Not specified |
| Awards value | £5,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0BD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHARES NOVACROFT DIRECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 19 Nov 2019 at 16:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f27ae0a9-b790-4eee-afe1-2f71b4c9a811

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f27ae0a9-b790-4eee-afe1-2f71b4c9a811
  19th November 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0a901b92-09e7-4544-b2fc-dc919987a7ab
  TfL 91640 - Call Off Batch 7 B Telephony Contactless Payment Cards Contacts

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c5b03176-8e2b-4621-b2d0-9cbe7d89318f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c5b03176-8e2b-4621-b2d0-9cbe7d89318f.json.