--- title: "UHB CRM Solution - Market Engagement" ocid: "ocds-b5fd17-c5b13c8b-b893-43fd-b982-599749fd03e8" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c5b13c8b-b893-43fd-b982-599749fd03e8" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c5b13c8b-b893-43fd-b982-599749fd03e8.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-c5b13c8b-b893-43fd-b982-599749fd03e8.json" source: "Contracts Finder" current_stage: "Planning" buyer: "UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST" published: "2024-08-20" --- # UHB CRM Solution - Market Engagement Buyer: UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST Current stage: Planning OCID: ocds-b5fd17-c5b13c8b-b893-43fd-b982-599749fd03e8 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c5b13c8b-b893-43fd-b982-599749fd03e8) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c5b13c8b-b893-43fd-b982-599749fd03e8.json) ## Summary The University Hospitals Birmingham NHS Foundation Trust (UHB), one of the largest teaching hospital Trusts in England, has initiated a market engagement process for a new Customer Relationship Management (CRM) solution. The procurement is currently in the planning stage and falls under the industry category of Customer Relationship Management software packages (CPV code: 48445000). The Trust serves a regional, national, and international population, including various hospitals and community services within Birmingham and Solihull, West Midlands. Suppliers interested in participating in this market engagement are required to respond to the questionnaire via the Health Family Single eCommercial System Portal (Atamis) by 16:00 on Tuesday, 17th September 2024. Key details and requirements are provided in the Briefing Note available on the Atamis Procurement portal. This tender presents significant opportunities for businesses specialised in CRM solutions, particularly those suited to meet the needs of a large healthcare organisation. The emphasis on early market engagement indicates UHB's commitment to identifying the most effective solutions, creating an avenue for suppliers, especially SMEs, to contribute innovative approaches. Companies experienced in delivering scalable and efficient CRM systems within the healthcare sector should find this tender particularly advantageous for business growth. By engaging in this process, businesses can potentially secure a partnership with a leading NHS Trust, increasing their market visibility and expanding their portfolio within the healthcare domain. ## Notice University Hospitals Birmingham NHS Foundation Trust (UHB) is one of the largest teaching hospital Trusts in England and the West Midlands, serving a regional, national, and international population. It includes Birmingham Heartlands Hospital, Birmingham Chest Clinic, Good Hope Hospital, the Queen Elizabeth Hospital Birmingham, Solihull Hospital, and various Community Services. We also run several smaller satellite units, allowing people to be treated as close to home as possible. As an NHS organisation, UHB will see and treat more than 2.2 million people every year across our sites UHB currently employs over 25,000 members of staff and we are committed to investing in their development and their health and wellbeing. This Prior Information Notice (PIN) outlines the requirements for a Customer Relationship Management (CRM) solution to be implemented by Health Innovation West Midlands at University Hospitals Birmingham NHS Foundation Trust (UHB) located in Birmingham and Solihull, England. Requirements are further detailed within the Briefing Note document that can be found on the Atamis Procurement portal. Suppliers wishing to participate in this market engagement exercise and express an interest in this requirement should respond to the questionnaire via the online form on the Health Family Single eCommercial System Portal (Atamis) by 16:00 on Tuesday17th September 2024. https://health-family.force.com/s/Welcome Please search for C302547 To View documents please register interest and then navigate "My Proposals and quotes" ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0ad2b71d-81af-4838-8e6f-2a0490d2604a | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Aug 2024 | | Submission deadline | Not specified | | Future notice date | 17 Sep 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST | | Locality | BIRMINGHAM | | Post town | Birmingham | | Postcode | B15 1NU | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Edgbaston | | Westminster constituency | Birmingham Edgbaston | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48445000 - Customer Relation Management software package ## Release History - 20 Aug 2024 at 14:30 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/0ad2b71d-81af-4838-8e6f-2a0490d2604a ## Documents - https://www.contractsfinder.service.gov.uk/Notice/0ad2b71d-81af-4838-8e6f-2a0490d2604a 20th August 2024 - Early engagement notice on Contracts Finder ## Notice URLs - https://health-family.force.com/s/Welcome ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c5b13c8b-b893-43fd-b982-599749fd03e8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c5b13c8b-b893-43fd-b982-599749fd03e8.json.