---
title: "GB-London: BTA1357 - Industry Standard Call Handling"
ocid: "ocds-b5fd17-c5cffe48-d3cc-4484-a92c-f338d9bb0d71"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c5cffe48-d3cc-4484-a92c-f338d9bb0d71"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c5cffe48-d3cc-4484-a92c-f338d9bb0d71.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c5cffe48-d3cc-4484-a92c-f338d9bb0d71.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "BRITISH TOURIST AUTHORITY"
published: "2020-12-18"
---

# GB-London: BTA1357 - Industry Standard Call Handling

Buyer: BRITISH TOURIST AUTHORITY  
Current stage: Tender  
OCID: ocds-b5fd17-c5cffe48-d3cc-4484-a92c-f338d9bb0d71

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c5cffe48-d3cc-4484-a92c-f338d9bb0d71)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c5cffe48-d3cc-4484-a92c-f338d9bb0d71.json)

## Summary

The British Tourist Authority is currently conducting a tender for the project titled "GB-London: BTA1357 - Industry Standard Call Handling," which falls under the services industry category, specifically related to call centre operations. This procurement process is in the active tender stage, having been published on 18th December 2020. The tender will remain open until 8th January 2021, with the contract period expected to commence on 18th January 2021 and conclude on 19th April 2021. The estimated contract value ranges from £25,000 to £50,000, and interested parties are invited to submit their proposals via the open procurement method.

This tender presents a significant opportunity for businesses specializing in call centre services, particularly those looking to contribute to the tourism sector amidst ongoing recovery efforts post-COVID-19. Providers that can demonstrate expertise in delivering customer support and have experience with certification processes, such as the "We're Good To Go" initiative, will be well-positioned to compete. The project aims to facilitate a positive visitor experience and restore confidence in the tourism industry, making it an ideal venture for service-oriented companies eager to expand their market footprint.

## Notice

and overseas to market Britain in an inspirational and effective way. As part of the COVID-19 recovery work, VisitEngland developed an Industry Standard certification, We're Good To Go, for use across the tourism industry. This certification aims to provide reassurance to visitors that individual tourism businesses have demonstrated that they have completed a COVID-19 risk assessment and are following government and sector-specific guidance. Businesses will apply to be certified via an online platform that is currently being developed, with a helpdesk to call on for support and guidance during the application process.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bded4a4a-cc24-40b1-a579-7a5fd5a43d29 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Dec 2020 |
| Submission deadline | 8 Jan 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 18 Jan 2021 - 19 Apr 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH TOURIST AUTHORITY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 18 Dec 2020 at 09:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/bded4a4a-cc24-40b1-a579-7a5fd5a43d29

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bded4a4a-cc24-40b1-a579-7a5fd5a43d29
  18th December 2020 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-London:-BTA1357---Industry-Standard-Call-Handling/XJW32QJ5D7
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c5cffe48-d3cc-4484-a92c-f338d9bb0d71. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c5cffe48-d3cc-4484-a92c-f338d9bb0d71.json.