---
title: "Impact Metrics"
ocid: "ocds-b5fd17-c5d9477f-e0b7-45a3-b84a-da6f8bef6ad4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c5d9477f-e0b7-45a3-b84a-da6f8bef6ad4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c5d9477f-e0b7-45a3-b84a-da6f8bef6ad4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c5d9477f-e0b7-45a3-b84a-da6f8bef6ad4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOUSING OMBUDSMAN SERVICE"
published: "2026-09-29"
---

# Impact Metrics

Buyer: HOUSING OMBUDSMAN SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-c5d9477f-e0b7-45a3-b84a-da6f8bef6ad4

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## Summary

The Housing Ombudsman commissioned specialist evaluation consultancy to develop an Impact Metrics Framework for its systemic and thematic products. The work covers creating a practical framework and a clear impact-measurement method; recommending key performance indicators and other measures; establishing baseline measures where possible; assessing the effectiveness and contribution of existing products; and identifying data gaps and opportunities to improve. Delivery is in London. This is a services requirement focused on impact measurement and evaluation within the Housing Ombudsman’s own products.

The procurement is complete and has been awarded to Rocket Science Ltd following a single-tender action below the applicable threshold. The award was made on 17 September 2026, at a value of £90,100.98. The contract period is 20 September 2026 to 20 April 2027. The tender was valued at £90,100, with a submission deadline of 17 August 2026. The requirement was not divided into lots. The Housing Ombudsman identified the opportunity as suitable for small and medium-sized enterprises. The stated requirement describes the intended framework, measurement methodology, recommended indicators, baselines where possible, assessment of existing products, and identification of data gaps; no separate scoring or evaluation criteria are provided in the procurement details.

For suppliers specialising in evaluation, impact measurement or performance frameworks, this award demonstrates demand from the Housing Ombudsman for practical ways to assess the effects of its systemic and thematic products. A credible competitor for a future requirement of this kind would need to turn organisational objectives into usable indicators, develop a defensible method for measuring impact, establish baselines where feasible, and evaluate the contribution of existing products. The work also calls for the ability to analyse data limitations and identify realistic improvements. The successful supplier was an SME, showing that delivery was achievable by a smaller specialist consultancy rather than requiring a large organisation. Relevant experience would centre on applied evaluation and measurement for complex products, with the capacity to deliver a coherent framework and recommendations for this buyer.

## Notice

Requirement for specialist support to develop an Impact Metrics Framework for systemic and thematic products. This includes: 1 Developing a practical Impact Metrics Framework for HOS systemic and thematic products. 2 Establishing a clear methodology for measuring impact. 3 Recommending appropriate KPIs and performance indicators. 4Establishing baseline measures where possible. 5 Assessing the effectiveness and contribution of existing products. 6 Identifying data gaps and opportunities for improvement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/700f2cf7-4679-43e6-875f-cab4cafae5e3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 Sep 2026 |
| Contract period | 20 Sep 2026 - 20 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £90,100 |
| Lots value | Not specified |
| Awards value | £90,100 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOUSING OMBUDSMAN SERVICE |
| Locality | PRESTON |
| Postcode area | Central London |
| Postcode | WC2B 4HN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Rocket Science |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79419000 - Evaluation consultancy services

## Release History

- 29 Sep 2026 at 10:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/700f2cf7-4679-43e6-875f-cab4cafae5e3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/700f2cf7-4679-43e6-875f-cab4cafae5e3
  29th September 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.housing-ombudsman.org.uk

## Provenance

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