---
title: "Customer Experience Services"
ocid: "ocds-b5fd17-c5dbdf6b-9fcc-4f1d-b312-bb2268b08fd9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c5dbdf6b-9fcc-4f1d-b312-bb2268b08fd9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c5dbdf6b-9fcc-4f1d-b312-bb2268b08fd9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c5dbdf6b-9fcc-4f1d-b312-bb2268b08fd9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2018-12-11"
---

# Customer Experience Services

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-c5dbdf6b-9fcc-4f1d-b312-bb2268b08fd9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c5dbdf6b-9fcc-4f1d-b312-bb2268b08fd9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c5dbdf6b-9fcc-4f1d-b312-bb2268b08fd9.json)

## Summary

The Crown Commercial Service is seeking to procure Customer Experience Services through a selective tender process, with the procurement classed under information systems and technology strategic review and planning services. The contract is located in London, United Kingdom, with a total value of £323,200. The tender period concluded on 19th October 2018, and the contract commenced shortly thereafter, running from 22nd October 2018 to 18th January 2019. This process involved a call-off from a framework agreement and is recognised as a complete stage.

This opportunity presents significant growth potential for SMEs specialising in user experience research and technology consultancy. Businesses that are capable of developing user experience journey maps and possess expertise in strategic review planning for information systems will be well-suited to engage in future tenders of a similar nature. The expertise and agile approaches offered by SMEs may provide competitive advantages in delivering tailored services to meet the needs of procurement authorities.

## Notice

Research and development of user experience journey maps to inform system design.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/800dae22-6ef0-4c74-ae88-18fd9d7e1cc3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Dec 2018 |
| Submission deadline | 19 Oct 2018 |
| Future notice date | Not specified |
| Award date | 18 Oct 2018 |
| Contract period | 21 Oct 2018 - 18 Jan 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £323,200 |
| Lots value | Not specified |
| Awards value | £323,200 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PEOPLETOO & UPSIDE PROJECTS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222000 - Information systems or technology strategic review and planning services

## Release History

- 11 Dec 2018 at 12:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/800dae22-6ef0-4c74-ae88-18fd9d7e1cc3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/800dae22-6ef0-4c74-ae88-18fd9d7e1cc3
  11th December 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c5dbdf6b-9fcc-4f1d-b312-bb2268b08fd9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c5dbdf6b-9fcc-4f1d-b312-bb2268b08fd9.json.