---
title: "Omni Channel Contact Centre Software"
ocid: "ocds-b5fd17-c5fd2c7b-ed7e-4e06-b0b0-dca3487b16dd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c5fd2c7b-ed7e-4e06-b0b0-dca3487b16dd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c5fd2c7b-ed7e-4e06-b0b0-dca3487b16dd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c5fd2c7b-ed7e-4e06-b0b0-dca3487b16dd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2020-05-13"
---

# Omni Channel Contact Centre Software

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-c5fd2c7b-ed7e-4e06-b0b0-dca3487b16dd

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c5fd2c7b-ed7e-4e06-b0b0-dca3487b16dd)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c5fd2c7b-ed7e-4e06-b0b0-dca3487b16dd.json)

## Summary

The Care Quality Commission, located in Newcastle-upon-Tyne, has completed the procurement process for the project titled "Omni Channel Contact Centre Software." This procurement falls under the communication and telecommunication equipment industry, with a contract value of £1,021,345 GBP. The procurement method employed was selective, initiated as a call-off from a framework agreement. The tender period ended on 3rd February 2020, and the contract began on 1st April 2020, continuing until 31st March 2022.

This contract presents valuable opportunities for SMEs in the telecommunications and software sectors, particularly those capable of providing comprehensive contact centre solutions. Businesses with expertise in communication technologies and customer service software would be well-positioned to compete in future tenders of similar nature, offering scalable solutions to meet the needs of organisations like the Care Quality Commission.

## Notice

Award notice

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9e3d11a9-c88b-4d19-b4d5-3b7837171e2d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 May 2020 |
| Submission deadline | 3 Feb 2020 |
| Future notice date | Not specified |
| Award date | 31 Mar 2020 |
| Contract period | 31 Mar 2020 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,021,345 |
| Lots value | Not specified |
| Awards value | £1,021,345 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | NEWCASTLE-UPON-TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 4PA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PUZZEL |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment

## Release History

- 13 May 2020 at 10:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9e3d11a9-c88b-4d19-b4d5-3b7837171e2d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9e3d11a9-c88b-4d19-b4d5-3b7837171e2d
  13th May 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c5fd2c7b-ed7e-4e06-b0b0-dca3487b16dd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c5fd2c7b-ed7e-4e06-b0b0-dca3487b16dd.json.