---
title: "Customer Satisfaction Survey Tracker"
ocid: "ocds-b5fd17-c621c496-9ed8-4739-a0d2-fc21e4611414"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c621c496-9ed8-4739-a0d2-fc21e4611414"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c621c496-9ed8-4739-a0d2-fc21e4611414.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c621c496-9ed8-4739-a0d2-fc21e4611414.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF DEFENCE"
published: "2022-07-18"
---

# Customer Satisfaction Survey Tracker

Buyer: MINISTRY OF DEFENCE  
Current stage: Award  
OCID: ocds-b5fd17-c621c496-9ed8-4739-a0d2-fc21e4611414

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c621c496-9ed8-4739-a0d2-fc21e4611414)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c621c496-9ed8-4739-a0d2-fc21e4611414.json)

## Summary

The Ministry of Defence is currently managing the procurement process for a contract titled "Customer Satisfaction Survey Tracker", classified under survey services (CPV code 79311000). The procurement method utilised was selective, specifically a call-off from a framework agreement. The tender period concluded on 26 April 2022, while the awarded contract has a value of £203,320 and spans from 1 July 2022 to 30 June 2025. The contract will be executed at the buyer's location in Huntingdon, England (PE28 2EA).

This awarded contract provides a significant opportunity for businesses specialised in survey services, particularly those that focus on customer satisfaction metrics. Small and medium enterprises (SMEs) are encouraged to compete, given the suitability criteria indicated in the procurement process. Companies in the market for survey services and data analysis could leverage this contract to expand their portfolio and establish long-term collaboration with a major governmental body.

## Notice

Notification of awarded contract

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b0a0b84e-e35b-488a-8168-3e297150c3dd |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jul 2022 |
| Submission deadline | 26 Apr 2022 |
| Future notice date | Not specified |
| Award date | 15 Jun 2022 |
| Contract period | 30 Jun 2022 - 30 Jun 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £203,320 |
| Lots value | Not specified |
| Awards value | £203,320 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF DEFENCE |
| Locality | HUNTINGDON |
| Post town | Peterborough |
| Postcode | PE28 2EA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | Huntingdonshire |
| Electoral ward | Hemingford Grey & Houghton |
| Westminster constituency | Huntingdon |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPINION RESEARCH SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services

## Release History

- 18 Jul 2022 at 11:22 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b0a0b84e-e35b-488a-8168-3e297150c3dd
- 15 Jul 2022 at 10:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b0a0b84e-e35b-488a-8168-3e297150c3dd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b0a0b84e-e35b-488a-8168-3e297150c3dd
  18th July 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ccc8daaa-bc5a-476b-ad78-3cc9a9590b13
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8b866503-efb4-41c6-81a0-53c07acb4bc7
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/48e416b8-5d40-4320-9048-5ab97e61ab68
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/26552dec-2b5f-45c5-8f77-d0b530bab689
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2db1fa2b-fb42-482a-9a70-711ac04e8a47
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/568c9cac-489b-4f23-9664-4fc9dcd2d5ca
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c6720f1a-e8ec-4893-bd80-b7e02f40bccb
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2b467fa8-9af1-47c5-b073-f833db610d35
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b0d972dc-859a-4442-9012-54a9b05b775a
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e415b813-fa80-4d42-b96c-ac8f74601bb9
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5f0837e0-bc2e-43d0-8a86-92d7b455a288
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/547d8eb0-d7db-4cdf-8dbd-1661234d488b
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/95760eff-c5b7-4252-a1ea-2d044e8ea0be
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/61c3b68a-c8fc-44b2-9392-00a15b69183a
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c621c496-9ed8-4739-a0d2-fc21e4611414. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c621c496-9ed8-4739-a0d2-fc21e4611414.json.