--- title: "WEB CONTENT MANAGEMENT SYSTEM & IMPLEMENTATION PARTNER" ocid: "ocds-b5fd17-c622f0e5-8ec8-4bee-afbc-b96c8d60eb60" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c622f0e5-8ec8-4bee-afbc-b96c8d60eb60" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c622f0e5-8ec8-4bee-afbc-b96c8d60eb60.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-c622f0e5-8ec8-4bee-afbc-b96c8d60eb60.json" source: "Contracts Finder" current_stage: "Tender" buyer: "DURHAM UNIVERSITY" published: "2019-06-17" --- # WEB CONTENT MANAGEMENT SYSTEM & IMPLEMENTATION PARTNER Buyer: DURHAM UNIVERSITY Current stage: Tender OCID: ocds-b5fd17-c622f0e5-8ec8-4bee-afbc-b96c8d60eb60 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c622f0e5-8ec8-4bee-afbc-b96c8d60eb60) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c622f0e5-8ec8-4bee-afbc-b96c8d60eb60.json) ## Summary The Durham University is seeking an implementation partner for a Web Content Management System through an open procurement process, titled "WEB CONTENT MANAGEMENT SYSTEM & IMPLEMENTATION PARTNER". This tender falls under the services category and has a budget of £500,000. The procurement is currently in the tender stage, with submissions due by 18th July 2019. The implementation is scheduled to commence on 1st November 2019, with the contract running until 31st October 2024. Interested parties should note that the services are required for addressing critical updates to the University's ageing web presence, which has been affected by years of under-investment. This tender presents a valuable opportunity for businesses specialising in digital services and technology solutions, particularly those capable of providing innovative web content management systems alongside implementation expertise. Suitable candidates may include small and medium-sized enterprises (SMEs) with experience in developing user-friendly, interactive web platforms. Companies focusing on multi-channel digital experiences and data security will also find this to be an attractive project, especially in the context of enhancing Durham University's global digital presence and engaging with its diverse audience. ## Notice The University has an ageing and outdated web presence which is the result of years of under-investment. It isbased on an end-of-life, bespoke web content management system dating from 2004 and a largely ungoverned operating model with over 1,400 content editors. Notwithstanding some recent interim design changes to afew top-level pages, our website is visually dated, unengaging, and lacking in interactivity and personalisation.Beyond the top-level pages, content is inconsistent, fragmented and poorly presented. In the absence of aseparate intranet, our externally-facing website also contains considerable internal content, making it large,unwieldy and difficult to navigate. Many of the 1,170 sites contained within our overarching University websiteare out of date, unnecessary, or internally-focused. We have reached a critical point where we need to radically overhaul our outwardly-facing digital presence,transforming it into a fit-for-purpose communications platform. Our website is one of our most importantcommunications channels with a truly global reach: during 2018, the site was accessed by 4.7 million usersundertaking almost 12 million sessions. It will be instrumental in communicating our new brand identity,enhancing our international reputation and conveying the uniqueness of our offer to an international audience. The HE environment has changed significantly over the past decade and the political uncertainties andchallenges now faced mean that the sector has become increasingly competitive. External stakeholders (futurestudents, potential faculty members, collaborators, funders, influencers) will all form a view of the University,not simply from what we say, but from the way in which we say it. Our young potential student audiences inparticular are digital natives - they do not remember a world without the internet. Rapid access to information;an integrated, multi-channel digital browsing experience (web, social, and mobile apps all fully integrated witheach other); multi-media content and personalisation are baseline expectations. The technology underpinning our incumbent CMS (CentOS 6) will go out of service in November 2020. Thispresents a hard deadline for implementing a new CMS. Relying on our existing CMS beyond the November2020 deadline would open the University up to a number of risks, given security patches will not be availableafter this date. Data security is of particular concern given that our current CMS is used to store internal as wellas external information. The University have split this procurement into 2 Lots. Lot 1 relates to the CMS technology solution, and Lot 2 isfor an Implementation Partner who will provide all services to successfully deliver the project. Both services may be provided by the same organisation, however, it is recognised that technology providersmay outsource implementation services to their partner networks. In this instance, it is required that thesubmission to Lot 1 is made by the technolo ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9949de89-7be9-465e-a4ad-79242449eae2 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Jun 2019 | | Submission deadline | 18 Jul 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Nov 2019 - 31 Oct 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DURHAM UNIVERSITY | | Locality | DURHAM | | Post town | Durham | | Postcode | DH1 3LE | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC41 Durham | | Local authority | County Durham | | Electoral ward | Durham South | | Westminster constituency | City of Durham | | Delivery location | TLC North East (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48780000 - System, storage and content management software package ## Release History - 17 Jun 2019 at 14:19 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9949de89-7be9-465e-a4ad-79242449eae2 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/9949de89-7be9-465e-a4ad-79242449eae2 17th June 2019 - Opportunity notice on Contracts Finder - http://events.transaxions.com/service.aspx?event=6796 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c622f0e5-8ec8-4bee-afbc-b96c8d60eb60. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c622f0e5-8ec8-4bee-afbc-b96c8d60eb60.json.