---
title: "Customer Rewards Solution"
ocid: "ocds-b5fd17-c6246c9d-4d8b-474a-9424-5d91a7526751"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c6246c9d-4d8b-474a-9424-5d91a7526751"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c6246c9d-4d8b-474a-9424-5d91a7526751.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c6246c9d-4d8b-474a-9424-5d91a7526751.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "STONEWATER LTD"
published: "2021-08-16"
---

# Customer Rewards Solution

Buyer: STONEWATER LTD  
Current stage: Tender  
OCID: ocds-b5fd17-c6246c9d-4d8b-474a-9424-5d91a7526751

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c6246c9d-4d8b-474a-9424-5d91a7526751)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c6246c9d-4d8b-474a-9424-5d91a7526751.json)

## Summary

Stonewater Ltd is seeking a Service Provider for its "Customer Rewards Solution", aimed at enhancing customer engagement through a digital rewards platform. This procurement falls under the goods category, with an anticipated contract value of £700,000. The tender process is currently in its active phase, using an open procedure, with submissions due by 12:00 on 16 September 2021. The contract period is set from 18 October 2021 to 17 October 2028, and the service will address customers across various regions, including the UK and overseas territories.

This opportunity allows businesses specialising in digital platform solutions, customer engagement, and rewards management to expand their market reach. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are particularly well-suited to compete for this contract, given the emphasis on innovative discount and rewards solutions that support Stonewater’s operational goals. Engaging in this contract could foster significant growth by aligning with Stonewater's commitment to enhancing digital interactions with its customers.

## Notice

The procurement for a Service Provider to manage and run a Rewards Platform for customers. Stonewater are looking for a Service Provider with the expertise in providing a rewards and discount solution who can provide this solution through a digital platform or methtod for Stonewater's customers. The rewards solution will be aimed at customers only with the aim of encouraging behaviours that support Stonewater's aims of working digitally and maintaining rent accounts. The Solution will require the Service Provider to vet organisations Stonewater's customers will receive Discount or rewards from. They will also manage the platform and any issues with the platform that arise to ensure a streamlined and quality experience for Stonewater's customers. The Contract spend advised is based on the expected spend for the rewards program anticipating lower spends at the start of the solution progressing towards higher spend with successful return on investment.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7d403782-4b10-46e2-b360-ad2aac2be409 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Aug 2021 |
| Submission deadline | 16 Sep 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 17 Oct 2021 - 17 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £700,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STONEWATER LTD |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE8 6EP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | North Whetstone |
| Westminster constituency | South Leicestershire |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 18 - Clothing, footwear, luggage articles and accessories

### Codes

- 18530000 - Presents and rewards

## Release History

- 16 Aug 2021 at 13:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7d403782-4b10-46e2-b360-ad2aac2be409

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7d403782-4b10-46e2-b360-ad2aac2be409
  16th August 2021 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=618687104
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c6246c9d-4d8b-474a-9424-5d91a7526751. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c6246c9d-4d8b-474a-9424-5d91a7526751.json.