---
title: "AI Virtual Agent for Broadland District Council"
ocid: "ocds-b5fd17-c62e2888-42ca-4fd8-909a-5892cc3bcbc1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c62e2888-42ca-4fd8-909a-5892cc3bcbc1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c62e2888-42ca-4fd8-909a-5892cc3bcbc1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c62e2888-42ca-4fd8-909a-5892cc3bcbc1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SUFFOLK COASTAL DISTRICT COUNCIL AND WAVENEY DISTRICT COUNCIL"
published: "2025-07-31"
---

# AI Virtual Agent for Broadland District Council

Buyer: SUFFOLK COASTAL DISTRICT COUNCIL AND WAVENEY DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-c62e2888-42ca-4fd8-909a-5892cc3bcbc1

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## Summary

Broadland District Council has completed the procurement process for the "AI Virtual Agent" project. The contracting authority, Suffolk Coastal District Council and Waveney District Council, facilitated the contract award through the CCS G-Cloud 14 Framework. The contract, valued at £66,664.8, falls under the industry category of Software Package and Information Systems (CPV 48000000). It is located in the East of England, United Kingdom. The procurement followed a selective method as a call-off from a framework agreement. The contract period spans from 1st August 2025 to 31st July 2026, with the award status confirmed as active on 30th July 2025.

This tender presents potential growth opportunities for SMEs, particularly those specialising in providing software solutions and services. Businesses equipped with expertise in artificial intelligence, virtual agent technology, and adaptable digital systems are well-suited to compete. With the buying organisation targeting an SME-friendly framework, enterprises in this segment can leverage this opportunity to expand their market presence and offer innovative digital solutions to local governments.

## Notice

This is a Contract Award Notice on behalf of Broadland District Council Additional information: Contract awarded via CCS G-Cloud 14 Framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/51b28796-0cd2-4f34-a6ed-0e3d44da5e14 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jul 2025 |
| Submission deadline | 30 Jul 2025 |
| Future notice date | Not specified |
| Award date | 29 Jul 2025 |
| Contract period | 31 Jul 2025 - 31 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £66,664 |
| Lots value | Not specified |
| Awards value | £66,664 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUFFOLK COASTAL DISTRICT COUNCIL AND WAVENEY DISTRICT COUNCIL |
| Locality | WOODBRIDGE |
| Post town | Ipswich |
| Postcode | IP12 4AU |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH63 East Suffolk |
| Local authority | East Suffolk |
| Electoral ward | Woodbridge |
| Westminster constituency | Suffolk Coastal |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICS AI |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 31 Jul 2025 at 11:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/51b28796-0cd2-4f34-a6ed-0e3d44da5e14

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/51b28796-0cd2-4f34-a6ed-0e3d44da5e14
  31st July 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c62e2888-42ca-4fd8-909a-5892cc3bcbc1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c62e2888-42ca-4fd8-909a-5892cc3bcbc1.json.