--- title: "CAFM, Helpdesk and MI Services" ocid: "ocds-b5fd17-c63a2679-26cc-448d-84ec-9a03528514a1" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c63a2679-26cc-448d-84ec-9a03528514a1" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c63a2679-26cc-448d-84ec-9a03528514a1.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-c63a2679-26cc-448d-84ec-9a03528514a1.json" source: "Contracts Finder" current_stage: "Tender" buyer: "LONDON FIRE COMMISSIONER" published: "2020-06-04" --- # CAFM, Helpdesk and MI Services Buyer: LONDON FIRE COMMISSIONER Current stage: Tender OCID: ocds-b5fd17-c63a2679-26cc-448d-84ec-9a03528514a1 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c63a2679-26cc-448d-84ec-9a03528514a1) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c63a2679-26cc-448d-84ec-9a03528514a1.json) ## Summary The London Fire Commissioner is conducting a competitive tender process for the provision of Computer-Aided Facilities Management (CAFM), Helpdesk, and Management Information System services. The procurement is categorised under IT services, specifically focusing on software and information systems, with the expected contract mobilisation starting in Autumn 2020 and service commencement in March 2021. This contract will span a period of five years, with a potential two-year extension. The tender period will close on 2nd July 2020, and services are expected to mainly be delivered in London. This procurement presents a significant opportunity for businesses in the IT services and software development sectors, particularly those specialising in helpdesk and support services. Small and medium-sized enterprises (SMEs) could find this tender aligns well with their capabilities, given the focus on a streamlined procurement process that encourages competition. Businesses capable of handling high volumes of service requests and managing complex information systems are particularly well-suited to bid for this contract. ## Notice The London Fire Commissioner (the Authority) provides fire fighting, rescue, fire safety and certain emergency planning services for the Greater London area. The LFC Authority is the busiest of all the fire services in the United Kingdom managing 102 fire stations together with the Headquarters building, the London Operations Control centre and the Brigade distribution centre and store. The Authority is looking to conduct a competitive procurement process with a view to identify a supplier to provide a CAFM/Helpdesk/Management Information System service, for a period of 5 years, with an option to extend up to a further 2 years. Expected Contract Mobilisation start date: Autumn 2020. Expected Service Commencement start date: March 2021. The service currently handles 12,000 calls per annum and processes 25,000 planned work orders, 12,000 reactive work orders, managing a total annual spend on quoted works of PS4.0M, all through an existing FM Supply Chain. Communication with the Authority during the tender exercise only via Bluelight portal. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/52167cd4-a58b-46d6-8ad0-d9f10618a1e2 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 4 Jun 2020 | | Submission deadline | 2 Jul 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Mar 2021 - 28 Feb 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £2 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON FIRE COMMISSIONER | | Locality | LONDON | | Post town | South East London | | Postcode | SE1 0LL | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Southwark | | Electoral ward | Borough & Bankside | | Westminster constituency | Bermondsey and Old Southwark | | Delivery location | TLI London | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 48612000 - Database-management system - 72000000 - IT services: consulting, software development, Internet and support - 72222200 - Information systems or technology planning services - 72253000 - Helpdesk and support services - 72253100 - Helpdesk services - 72260000 - Software-related services - 72310000 - Data-processing services - 72313000 - Data capture services - 72314000 - Data collection and collation services - 72315200 - Data network management services - 72321000 - Added-value database services ## Release History - 4 Jun 2020 at 00:08 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/52167cd4-a58b-46d6-8ad0-d9f10618a1e2 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/52167cd4-a58b-46d6-8ad0-d9f10618a1e2 4th June 2020 - Opportunity notice on Contracts Finder - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=33113&B=BLUELIGHT The Authority is looking to conduct a competitive procurement process with a view to identify a supplier to provide a CAFM/Helpdesk/Management Information System service, for a period of 5 years, with an option to extend up to a further 2 years. - https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/33133 Bidders are required to register and express their interest through the Bluelight portal https://bluelight.eu-supply.com. It is free to register and bidders should receive notification of their registration within 48 hours. Please be aware emails from the portal may be quarantined by email filters. ## Notice URLs - http://www.london-fire.gov.uk - https://bluelight.eu-supply.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c63a2679-26cc-448d-84ec-9a03528514a1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c63a2679-26cc-448d-84ec-9a03528514a1.json.