--- title: "2 x Contact Centre Support Officer" ocid: "ocds-b5fd17-c64041fb-2d34-437d-af03-d7ada732024f" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c64041fb-2d34-437d-af03-d7ada732024f" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c64041fb-2d34-437d-af03-d7ada732024f.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-c64041fb-2d34-437d-af03-d7ada732024f.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2023-10-27" --- # 2 x Contact Centre Support Officer Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-c64041fb-2d34-437d-af03-d7ada732024f [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c64041fb-2d34-437d-af03-d7ada732024f) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c64041fb-2d34-437d-af03-d7ada732024f.json) ## Summary The Sandwell Metropolitan Borough Council has issued a tender for 2 x Contact Centre Support Officer services. The procurement stage is currently at the Tender stage, with a closing date of Tuesday 31st October 2023 at 17:00pm. The contract period is expected to start on 6th November 2023 and end on 31st March 2024. The procurement method is an open procedure below threshold. The industry category is recruitment services, and the location is Independent Living Centre, 100 Oldbury Road, Smethwick, B66 1JE. This tender opportunity from the Sandwell Metropolitan Borough Council presents a chance for businesses in the recruitment services industry to provide Contact Centre Support Officer services. Companies with experience in agency contracts and contact centre operations are well-suited to compete for this tender. With a contract value of £5,243.64 GBP, this opportunity offers potential for business growth and collaboration with a public sector entity in the West Midlands region of the United Kingdom. ## Notice Job Title: Contact Centre Support Officer Rate of Pay: ?11.18 per hour Hours: 37 hours Location: Independent Living Centre, 100 Oldbury Road, Smethwick, B66 1JE Start Date: ASAP Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: We are looking for Contact Centre Support Officers to join the Adult Social Care (Enquiry Team) on an agency basis, with potential placement up to 31 March 2024. The post involves delivering an enhanced customer experience that promotes wellbeing to local people in their local communities. The ideal candidate will have experience of working within a busy Contact Centre environment and will need to: o deal with incoming calls and process requests for service from all customer enquiries across multiple channels, o be an active Listener, with clear communication skills, o have excellent IT skills as the role requires the use of numerous systems and applications. You must have GSCE English and Maths or equivalent qualifications. A standard DBS check is required for this role. Inside IR35. For further information on duties and responsibilities required please refer to the Job Description and Personnel Specification. Please can agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You must also include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Tuesday 31st October 2023 at 17:00pm Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest. Closing date for submission of quotations is Tuesday 31st October 2023 at 17:00pm Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c7c00348-8d0d-4215-8248-f18a81026431 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 27 Oct 2023 | | Submission deadline | 31 Oct 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 6 Nov 2023 - 31 Mar 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £5,243 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79600000 - Recruitment services ## Release History - 27 Oct 2023 at 10:33 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c7c00348-8d0d-4215-8248-f18a81026431 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/c7c00348-8d0d-4215-8248-f18a81026431 27th October 2023 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c64041fb-2d34-437d-af03-d7ada732024f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c64041fb-2d34-437d-af03-d7ada732024f.json.