--- title: "17-082: Independent Persons Service for Independent Complaints" ocid: "ocds-b5fd17-c654e1ed-7bfb-4c91-b452-0d4861ea6474" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c654e1ed-7bfb-4c91-b452-0d4861ea6474" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c654e1ed-7bfb-4c91-b452-0d4861ea6474.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-c654e1ed-7bfb-4c91-b452-0d4861ea6474.json" source: "Contracts Finder" current_stage: "Award" buyer: "ROTHERHAM MBC" published: "2019-03-11" --- # 17-082: Independent Persons Service for Independent Complaints Buyer: ROTHERHAM MBC Current stage: Award OCID: ocds-b5fd17-c654e1ed-7bfb-4c91-b452-0d4861ea6474 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c654e1ed-7bfb-4c91-b452-0d4861ea6474) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c654e1ed-7bfb-4c91-b452-0d4861ea6474.json) ## Summary The procurement process, initiated by Rotherham Metropolitan Borough Council (Rotherham MBC), sought services for an "Independent Persons Service for Independent Complaints" under the category of Other community, social and personal services. This contract, valued at £150,000, has a contract period starting from 1 April 2019 to 31 March 2025, with the option for a three-year extension. The tender was conducted via an open procedure, and the deadline for tender submissions was 2 November 2018, with the contract now being active and complete following its award on 3 January 2019. This tender presents significant opportunities for businesses specialising in community and social services, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Firms with expertise in independent complaint management and support services would be well-suited to compete, as the contract's scope aligns with the local authority's statutory duties. Engaging in such contracts not only supports community welfare but can also enhance the competitive edge of businesses within this sector. ## Notice The scope of this contract is for the provision of an Independent Persons Service for those complaints which are subject to consideration in line with the Local Authority's statutory duties under The Children Act 1989 Representations Procedure (England) Regulations 2006. The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.yortender.co.uk Please refer to YorTender reference DN362855. Our tender reference 17-082 refers. Additional information can be obtained from the above mentioned address. Deadline for receipt of tender queries 17/10/2018 Deadline for responses to tender queries 23/10/2018 Tender return date 02/11/2018 All correspondence in relation to this tender will be carried out through YORtender. It is the Tenderers responsibility to ensure that an appropriate person is selected as the main point of contact and their contact details are kept accurate and up to date. Failure to do so could result in a communication failure and subsequent elimination from the tender process. The Council accepts no liability or responsibility in such instances and tender timescales will not be extended. Technical Issues - If you experience technical issues surrounding the use of the YORtender system you should log a call with the system provider (ensuring you leave a contact phone number) at http://proactis.kayako.com/procontractv3/Cor/Default/Index. Alternative you can contact the helpdesk at; email: ProContractSuppliers@proactis.com; phone: 0330 005 0352. (Important note: the phone option must only be used in critical / time sensitive situations requiring resolution within 60 minutes). In such circumstances, it is also advisable to contact the Council's primary contact to inform them of the situation. Additional information: The contract will be for 3 years with an option to extend by up to a further 3 years in any combination of extension periods e.g. a further three years in one extension, two years and then a further years extension etc. This will be dependent on the offers available at contract reviews. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8a417056-01c1-4810-88d2-23750bbc99ac | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 11 Mar 2019 | | Submission deadline | 2 Nov 2018 | | Future notice date | Not specified | | Award date | 3 Jan 2019 | | Contract period | 31 Mar 2019 - 31 Mar 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £150,000 | | Lots value | Not specified | | Awards value | £150,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ROTHERHAM MBC | | Locality | ROTHERHAM | | Post town | Sheffield | | Postcode | S60 1AE | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE3 South Yorkshire | | ITL 3 | TLE34 Rotherham | | Local authority | Rotherham | | Electoral ward | Boston Castle | | Westminster constituency | Rotherham | | Delivery location | TLE Yorkshire and The Humber | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | RRC (RRCONSULTANCY | ## CPV Codes ### Divisions - 98 - Other community, social and personal services ### Codes - 98000000 - Other community, social and personal services ## Release History - 11 Mar 2019 at 16:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8a417056-01c1-4810-88d2-23750bbc99ac - 3 Oct 2018 at 15:54 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2e3182ba-b5fc-45e2-90b0-0cec1337a650 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/8a417056-01c1-4810-88d2-23750bbc99ac 11th March 2019 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/2e3182ba-b5fc-45e2-90b0-0cec1337a650 3rd October 2018 - Opportunity notice on Contracts Finder ## Notice URLs - http://proactis.kayako.com/procontractv3/Cor/Default/Index - http://www.rotherham.gov.uk/ - https://www.yortender.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c654e1ed-7bfb-4c91-b452-0d4861ea6474. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c654e1ed-7bfb-4c91-b452-0d4861ea6474.json.