---
title: "Cirrus Service Desk"
ocid: "ocds-b5fd17-c65af695-493d-40fc-b4c9-bcfbac8b156a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c65af695-493d-40fc-b4c9-bcfbac8b156a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c65af695-493d-40fc-b4c9-bcfbac8b156a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c65af695-493d-40fc-b4c9-bcfbac8b156a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BUSINESS ENERGY AND INDUSTRIAL STRATEGY"
published: "2021-08-25"
---

# Cirrus Service Desk

Buyer: BUSINESS ENERGY AND INDUSTRIAL STRATEGY  
Current stage: Award  
OCID: ocds-b5fd17-c65af695-493d-40fc-b4c9-bcfbac8b156a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c65af695-493d-40fc-b4c9-bcfbac8b156a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c65af695-493d-40fc-b4c9-bcfbac8b156a.json)

## Summary

The procurement process involved the Business Energy and Industrial Strategy, which contracted for a service titled "Cirrus Service Desk." This project falls under the IT services category, specifically focusing on consulting, software development, Internet, and support. The procurement method was selective, involving a call-off from a framework agreement. The contract, valued at £1,213,715, commenced on 1 August 2021 and will conclude on 31 July 2023, with the tender period having ended on 29 March 2021.

This tender presents significant opportunities for businesses looking to expand in the IT services sector, particularly those specialising in first-line IT support and service management. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSE) would be particularly well-suited to compete, especially those capable of delivering timely and effective support through various channels, including telephone, portal, and chat interfaces.

## Notice

First-line IT support service via telephone, portal and chat for Cirrus End User Compute users with tickets handled through a BEIS IT Service Management tool. Service also includes Major Incident Management coordination service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2faf677e-d2e0-43ed-a209-483536323cc7 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Aug 2021 |
| Submission deadline | 29 Mar 2021 |
| Future notice date | Not specified |
| Award date | 31 Jul 2021 |
| Contract period | 31 Jul 2021 - 31 Jul 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,213,715 |
| Lots value | Not specified |
| Awards value | £1,213,715 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BUSINESS ENERGY AND INDUSTRIAL STRATEGY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0ET |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CGI IT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 25 Aug 2021 at 09:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2faf677e-d2e0-43ed-a209-483536323cc7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2faf677e-d2e0-43ed-a209-483536323cc7
  25th August 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c65af695-493d-40fc-b4c9-bcfbac8b156a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c65af695-493d-40fc-b4c9-bcfbac8b156a.json.