---
title: "ServiceNow 2025"
ocid: "ocds-b5fd17-c670b0a7-27cc-47fd-bad6-7322036bebdb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c670b0a7-27cc-47fd-bad6-7322036bebdb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c670b0a7-27cc-47fd-bad6-7322036bebdb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c670b0a7-27cc-47fd-bad6-7322036bebdb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2025-10-22"
---

# ServiceNow 2025

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-c670b0a7-27cc-47fd-bad6-7322036bebdb

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c670b0a7-27cc-47fd-bad6-7322036bebdb)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c670b0a7-27cc-47fd-bad6-7322036bebdb.json)

## Summary

The Home Office has completed the "ServiceNow 2025" procurement process, classifying it under facilities management services involving computer operation. This selective tender was carried out through a call-off from a framework agreement, with the Home Office as the buying organisation. The procurement pertains to IT services crucial for managing the Home Office's internal operations. The main procurement category is services, and the contract period spans from 30th September 2025 to 29th September 2029. The award stage has been concluded, and the contract, valued at £32,079,714.50, was officially published on 22nd October 2025. The geographical scope includes the United Kingdom, Europe, the Channel Islands, the Isle of Man, British Overseas Territories, and the Rest of the World.

This tender presents significant opportunities for businesses engaged in IT services, particularly those specialising in digital strategy and automation/self-service solutions. Although not specifically targeted at SMEs and VCSEs, the scale and long-term nature of the contract offer substantial potential for businesses with the capacity to handle large-scale IT infrastructural projects. Companies looking to expand in the public sector, especially within government IT frameworks, would find this contract advantageous for diversifying their portfolio and elevating their market presence.

## Notice

ServiceNow is a strategic toolset in the Home Office and is the bedrock on which all Home Office IT Services are managed. The ITnow Service Desk is run on ServiceNow and it acts as the front door into Home Office internal IT services. ServiceNow has recently been added to Home Office 2030 Digital Strategy, where it is forefront (with METIS) for the corporate environment on automation/self-service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b3fe5c92-d17c-467f-9ff6-2c17a11337ce |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Oct 2025 |
| Submission deadline | 18 Aug 2025 |
| Future notice date | Not specified |
| Award date | 29 Sep 2025 |
| Contract period | 29 Sep 2025 - 29 Sep 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £32,079,714 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72514100 - Facilities management services involving computer operation

## Release History

- 22 Oct 2025 at 12:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b3fe5c92-d17c-467f-9ff6-2c17a11337ce

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b3fe5c92-d17c-467f-9ff6-2c17a11337ce
  22nd October 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5a12b5f6-c39f-44fd-a026-3cf9969f80f3
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c670b0a7-27cc-47fd-bad6-7322036bebdb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c670b0a7-27cc-47fd-bad6-7322036bebdb.json.