---
title: "Security Services at Whitecross Road"
ocid: "ocds-b5fd17-c67bf3fc-7a7c-4950-8eb2-f9ece1417f21"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c67bf3fc-7a7c-4950-8eb2-f9ece1417f21"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c67bf3fc-7a7c-4950-8eb2-f9ece1417f21.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c67bf3fc-7a7c-4950-8eb2-f9ece1417f21.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CITIZEN HOUSING GROUP LIMITED"
published: "2025-10-14"
---

# Security Services at Whitecross Road

Buyer: CITIZEN HOUSING GROUP LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-c67bf3fc-7a7c-4950-8eb2-f9ece1417f21

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## Summary

The procurement process for security services at Whitecross Road has been led by Citizen Housing Group Limited, based in Birmingham, West Midlands, UK. This process, classified under patrol services, involved providing out-of-hours security, monitoring, and emergency handling for the building and its residents. Under a framework agreement, the tender was conducted using a selective procurement method. The contract was awarded to MadiganGill Resource Limited, a small to medium enterprise (SME), on 1st August 2025, with the contract period running from 4th August 2025 to 31st March 2027, for a total value of £200,000.

This opportunity opens avenues for SMEs specialising in security services to grow by demonstrating their capability to handle complex security needs in residential buildings. Businesses with expertise in providing continuous and high-standard security presence, emergency handling, and equipment monitoring, such as CCTV and fire alarm systems, would be well-suited to compete in similar future tenders. With the buyer based in the West Midlands, entities in or near this region may find strategic advantages in terms of operational logistics and customer engagement.

## Notice

The role is primarily to provide Out of Hours Security for the building at Whitecross Road and its residents, and to be a direct and visible point of contact for customers, staff, visitors, contractors etc. The Concierge Security Team will also be a point of contact for residents who may require support in an emergency or crisis situation and liaise with emergency services as appropriate They will ensure that a high standard and professional service is given and will work jointly with partner organisations (for example, with support providers) and work in line with relevant Citizen policies and procedures * Providing a security presence at the scheme. * Monitoring door entry and CCTV cameras. * Only allowing access to licensees or professionals only. * Blocking scheme access for any unauthorised persons. * Reporting and dealing with any emergency repairs / contractors and allowing access as and when required. * Dealing with any activation of the fire alarm system, Evacuation, resetting fire alarm panel when safe. * Dealing with Emergencies and the various Emergency services as required. * Tackling any minor ASB before escalates out of control, I: E Noise. * Hourly walk around the scheme and checking all areas of the building and the perimeter including external areas. * Completion of MG security logs at the end of each shift to hand back to Citizen & Herefordshire Council staff. * Provide access to first aid supplies in the office, including defib, naloxone pens as required (MG staff are first aid trained )

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/08b0a68e-10f3-4ecb-b230-d3e9bd4b1aa5 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Oct 2025 |
| Submission deadline | 1 Aug 2025 |
| Future notice date | Not specified |
| Award date | 31 Jul 2025 |
| Contract period | 3 Aug 2025 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £175,000 |
| Lots value | Not specified |
| Awards value | £200,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CITIZEN HOUSING GROUP LIMITED |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B37 7YN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG32 Solihull |
| Local authority | Solihull |
| Electoral ward | Bickenhill |
| Westminster constituency | Meriden and Solihull East |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MADIGANGILL RESOURCE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79715000 - Patrol services

## Release History

- 14 Oct 2025 at 15:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/08b0a68e-10f3-4ecb-b230-d3e9bd4b1aa5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/08b0a68e-10f3-4ecb-b230-d3e9bd4b1aa5
  14th October 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c67bf3fc-7a7c-4950-8eb2-f9ece1417f21. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c67bf3fc-7a7c-4950-8eb2-f9ece1417f21.json.