--- title: "Customer Journey Mapping and Insight Brief - Light Rail Offer from 2024" ocid: "ocds-b5fd17-c6849494-0b0b-4f4b-a863-6e7814558106" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c6849494-0b0b-4f4b-a863-6e7814558106" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c6849494-0b0b-4f4b-a863-6e7814558106.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-c6849494-0b0b-4f4b-a863-6e7814558106.json" source: "Contracts Finder" current_stage: "Award" buyer: "SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE" published: "2020-09-09" --- # Customer Journey Mapping and Insight Brief - Light Rail Offer from 2024 Buyer: SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE Current stage: Award OCID: ocds-b5fd17-c6849494-0b0b-4f4b-a863-6e7814558106 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c6849494-0b0b-4f4b-a863-6e7814558106) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c6849494-0b0b-4f4b-a863-6e7814558106.json) ## Summary The South Yorkshire Passenger Transport Executive is procuring services for "Customer Journey Mapping and Insight Brief - Light Rail Offer from 2024". This procurement is classified under market research services and is targeted at providers with relevant experience. The tender is an open procedure with a total estimated value between £50,000 and £70,000. The tender period ends on 12th March 2020, while the contract period is set to start on 23rd March 2020 and conclude by 1st July 2020. The services are necessary to enhance the overall customer experience for the tram network to be implemented from 2024 onwards, focusing on the region of Yorkshire and the Humber in the United Kingdom. This opportunity presents significant business growth potential for firms specialised in customer experience research, market analysis, and transport services. Small and medium-sized enterprises (SMEs) in particular, which possess the expertise to support transport authorities in optimising customer journeys, should consider this tender. Companies with a background in transport service management or customer engagement strategies would be well-suited to compete effectively for this contract, as they can provide valuable insights to assist the South Yorkshire Passenger Transport Executive in enhancing its tram service offerings. ## Notice South Yorkshire Passenger Transport Executive is seeking to appoint a suitably experienced provider of the above Services We will be responsible for defining the overall customer offer for the tram network from 2024 onwards. However, work to develop this offer will begin in 2020/21. To inform this work, we now need an external company with previous knowledge and experience of similar briefs to review the tram customer offer with a fresh pair of eyes. By helping us to gather and apply improved insight across the entire customer journey, you will contribute to the development of a future tram service that is responsive and attractive to both existing and new customers. The estimated value of this contract is PS50,000 to PS70,000 Additional information: Full documentation can be downloaded from http://www.sypte.co.uk/WhatWeDo/Contracts ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5fbaea2d-b95b-4027-b665-b7ab71e02b2c | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Sep 2020 | | Submission deadline | 12 Mar 2020 | | Future notice date | Not specified | | Award date | 24 Aug 2020 | | Contract period | 23 Mar 2020 - 1 Jul 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £70,000 | | Lots value | Not specified | | Awards value | £69,662 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE | | Locality | SHEFFIELD | | Post town | Sheffield | | Postcode | S1 2BQ | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE3 South Yorkshire | | ITL 3 | TLE32 Sheffield | | Local authority | Sheffield | | Electoral ward | City | | Westminster constituency | Sheffield Central | | Delivery location | TLE Yorkshire and The Humber | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | NOMENSA | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79310000 - Market research services ## Release History - 9 Sep 2020 at 13:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5fbaea2d-b95b-4027-b665-b7ab71e02b2c - 3 Mar 2020 at 08:36 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8d38a80b-19c3-4fab-9c35-b86aebfc8ef3 - 18 Feb 2020 at 14:34 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8d38a80b-19c3-4fab-9c35-b86aebfc8ef3 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/5fbaea2d-b95b-4027-b665-b7ab71e02b2c 9th September 2020 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/8d38a80b-19c3-4fab-9c35-b86aebfc8ef3 3rd March 2020 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.sypte.co.uk/WhatWeDo/Contracts ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c6849494-0b0b-4f4b-a863-6e7814558106. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c6849494-0b0b-4f4b-a863-6e7814558106.json.