---
title: "RBGKEW1099 - Visitor Experience Touchpoint Mapping"
ocid: "ocds-b5fd17-c6b4d0f9-360e-492b-8ce1-7252bdc21ed3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c6b4d0f9-360e-492b-8ce1-7252bdc21ed3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c6b4d0f9-360e-492b-8ce1-7252bdc21ed3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c6b4d0f9-360e-492b-8ce1-7252bdc21ed3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BOARD OF TRUSTEES OF THE ROYAL BOTANIC GARDENS KEW"
published: "2022-11-15"
---

# RBGKEW1099 - Visitor Experience Touchpoint Mapping

Buyer: BOARD OF TRUSTEES OF THE ROYAL BOTANIC GARDENS KEW  
Current stage: Award  
OCID: ocds-b5fd17-c6b4d0f9-360e-492b-8ce1-7252bdc21ed3

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## Summary

The procurement process for the contract "RBGKEW1099 - Visitor Experience Touchpoint Mapping" is managed by the Board of Trustees of the Royal Botanic Gardens Kew. This tender falls under the services category and involves creating a visitor experience touchpoint map. The contract period runs from November 1, 2022, to October 31, 2024. The procurement method used is an open procedure, and the tender deadline was on October 4, 2022. The contract value is £110,000, with a minimum value of £20,000. The project must be completed within the 2022/2023 financial year.

This contract offers business growth opportunities for enterprises specializing in services related to mapping, research and development, and market research. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are suited to compete for this tender. Businesses interested in collaborating with the Royal Botanic Gardens Kew to enhance visitor experiences and project management should consider applying. The locations for service delivery are in London and the South East region of the United Kingdom.

## Notice

The purpose of this procurement is to contract a supplier to provide services relating to the creation of a visitor experience touchpoint map for the Royal Botanic Gardens, Kew. The initial phase of the services include carrying out one visitor mapping exercise at Wakehurst and another at Kew Gardens, both with pre-, during and post-visit online journeys of our shared website, project management of the mapping process and liaison with relevant teams as required. The Touchpoint Mapping Agreement shall commence on the contract start date and be applicable during the project work at a timescale to be defined between Kew and the supplier on appointment. The project must be completed within the 2022/2023 financial year. To apply please follow these steps * Go to https://defra.bravosolution.co.uk/web/login.html * Click on 'view Current Opportunities' * Scroll the list to locate 'RBGKEW1099 - Visitor Experience Touchpoint Mapping' * Click on the title * Follow the instructions to register and obtain the tender documents

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/db84d02e-ded2-4d5d-82ef-851e3008adee |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Nov 2022 |
| Submission deadline | 4 Oct 2022 |
| Future notice date | Not specified |
| Award date | 20 Oct 2022 |
| Contract period | 1 Nov 2022 - 31 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £110,000 |
| Lots value | Not specified |
| Awards value | £110,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BOARD OF TRUSTEES OF THE ROYAL BOTANIC GARDENS KEW |
| Locality | RICHMOND |
| Post town | Twickenham |
| Postcode | TW9 3AB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI75 Hounslow and Richmond upon Thames |
| Local authority | Richmond upon Thames |
| Electoral ward | Kew |
| Westminster constituency | Richmond Park |
| Delivery location | TLI London, TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRIGHT WHITE |

## CPV Codes

### Divisions

- 22 - Printed matter and related products
- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 22114300 - Maps
- 73000000 - Research and development services and related consultancy services
- 79310000 - Market research services

## Release History

- 15 Nov 2022 at 13:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/db84d02e-ded2-4d5d-82ef-851e3008adee
- 8 Sep 2022 at 09:27 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/223a7692-5303-4d1f-9e12-2d1a2cc77f5e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/db84d02e-ded2-4d5d-82ef-851e3008adee
  15th November 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/223a7692-5303-4d1f-9e12-2d1a2cc77f5e
  8th September 2022 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ff18e4ac-862b-4a5a-b78c-c6ba59ec8c03
  Specification of services required
- https://defra.bravosolution.co.uk/web/login.html
  Use this link to register, obtain tender pack and apply

## Provenance

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