---
title: "Provision of Qualitative Insight for Customer Journeys and Proposition Developme"
ocid: "ocds-b5fd17-c6bea711-7545-41f1-99c6-a7024dcb272b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c6bea711-7545-41f1-99c6-a7024dcb272b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c6bea711-7545-41f1-99c6-a7024dcb272b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c6bea711-7545-41f1-99c6-a7024dcb272b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK VISAS AND IMMIGRATION : HOME OFFICE"
published: "2019-10-21"
---

# Provision of Qualitative Insight for Customer Journeys and Proposition Developme

Buyer: UK VISAS AND IMMIGRATION : HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-c6bea711-7545-41f1-99c6-a7024dcb272b

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## Summary

The procurement process involves the UK Visas and Immigration, a division of the Home Office, which has completed a tender for the provision of qualitative insight related to customer journeys and proposition development. The procurement method was selective, and this call-off was made from a dynamic purchasing system. The contract, worth £395,385.50, is part of the research and development services category and was formally awarded on 8th October 2019, with the contract period established from 9th October 2019 to 8th October 2022.

This tender presents valuable opportunities for small and medium-sized enterprises (SMEs) seeking to expand their market reach, particularly those with expertise in qualitative research and consultancy services. Businesses experienced in delivering customer insights or user experience research would be well-positioned to compete in similar future tenders, as government contracts often require innovative approaches to understanding user interactions with services.

## Notice

A qualitative insight research requirement for Customer journeys on behalf of UK Visa and Immigration

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/599463bf-9351-42e6-8dab-2df84eeead6a |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Oct 2019 |
| Submission deadline | 4 Sep 2019 |
| Future notice date | Not specified |
| Award date | 7 Oct 2019 |
| Contract period | 8 Oct 2019 - 8 Oct 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £395,385 |
| Lots value | Not specified |
| Awards value | £395,385 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK VISAS AND IMMIGRATION : HOME OFFICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ESRO - REVEALING REALITY |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 21 Oct 2019 at 13:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/599463bf-9351-42e6-8dab-2df84eeead6a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/599463bf-9351-42e6-8dab-2df84eeead6a
  21st October 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/01da831e-cede-441e-90b0-e9a20d6d4872
  Redacted Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c6bea711-7545-41f1-99c6-a7024dcb272b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c6bea711-7545-41f1-99c6-a7024dcb272b.json.