--- title: "P0663 - Utilities Bureau Service" ocid: "ocds-b5fd17-c6e4fd47-6cbc-4255-87d9-0e2dba735332" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c6e4fd47-6cbc-4255-87d9-0e2dba735332" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c6e4fd47-6cbc-4255-87d9-0e2dba735332.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-c6e4fd47-6cbc-4255-87d9-0e2dba735332.json" source: "Contracts Finder" current_stage: "Tender" buyer: "BIRMINGHAM CITY COUNCIL" published: "2020-10-16" --- # P0663 - Utilities Bureau Service Buyer: BIRMINGHAM CITY COUNCIL Current stage: Tender OCID: ocds-b5fd17-c6e4fd47-6cbc-4255-87d9-0e2dba735332 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c6e4fd47-6cbc-4255-87d9-0e2dba735332) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c6e4fd47-6cbc-4255-87d9-0e2dba735332.json) ## Summary Birmingham City Council is seeking a supplier for the "Utilities Bureau Service" to provide utilities bureau and bill validation services through a tender process. The procurement encompasses two distinct lots: Lot 1 for Gas and Power, and Lot 2 for Water, with the contract lasting 15 months from 1st January 2021 to 31st March 2022. Interested bidders must submit their quotations by 5pm on 30th October 2020 via the Council's e-tendering system. The procurement falls under the services category with specific links to billing systems and helpdesk services, based in Birmingham, West Midlands. This tender presents a significant opportunity for businesses specialising in utilities management, billing systems, and helpdesk services. Companies equipped to handle utilities procurement, provide account management, and deliver robust reporting capabilities will be well-positioned to compete. Small and medium-sized enterprises (SMEs) are encouraged to participate, offering them a chance to expand their portfolios and engage with a major contracting authority. ## Notice The Council requires a supplier for the provision utilities bureau and bill validation services. The requirement is split into 2 separate Lots as follows. Bidders may bid for one or both lots. Applicants should indicate which lots they are bidding for. No more than one Applicant will be appointed to each lot. Lot 1 Gas and Power Lot 2 Water The Contractor will be required to support Birmingham City Council through the delivery of the service including, but not limited to, and pursuant to the other parts of this Contract, the following activities and facilities: o Account management o Utility bill validation and processing o Billing query system integrated with utility suppliers o Detailed monthly high level reporting o Additional/regular energy reporting requirements o Management of meter operator agreements o Help desk provision o Support for utility procurement o Attendance of meetings o Calculation of utility budgets o Calculation of utility accruals o Benchmarking o Monthly KPI reporting This contract will be for a period of 15 months commencing 1st January 2021 until 31st March 2022. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant quotation documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk or call CPS Helpdesk on 0121 464 8000. Your completed quotation submission should be returned by 5pm on 30th October 2020 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc Additional information: If you are interested in tendering please click on the following link to access Birmingham City Council's tender Portal. Delivery Notes Birmingham Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a4881714-13d8-4c4a-9333-b2074c9e461c | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Oct 2020 | | Submission deadline | 30 Oct 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Jan 2021 - 31 Mar 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BIRMINGHAM CITY COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B4 7WB | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Newtown | | Westminster constituency | Birmingham Ladywood | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48444100 - Billing system - 72253000 - Helpdesk and support services - 72253100 - Helpdesk services ## Release History - 16 Oct 2020 at 09:48 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a4881714-13d8-4c4a-9333-b2074c9e461c ## Documents - https://www.contractsfinder.service.gov.uk/Notice/a4881714-13d8-4c4a-9333-b2074c9e461c 16th October 2020 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/birminghamcc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/birminghamcc - https://in-tendhost.co.uk/birminghamcc/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c6e4fd47-6cbc-4255-87d9-0e2dba735332. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c6e4fd47-6cbc-4255-87d9-0e2dba735332.json.