---
title: "Patient Advice and Liaison Service (PALS) Module"
ocid: "ocds-b5fd17-c6e61834-d3a4-4e35-af0d-45dd4393e9d2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c6e61834-d3a4-4e35-af0d-45dd4393e9d2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c6e61834-d3a4-4e35-af0d-45dd4393e9d2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c6e61834-d3a4-4e35-af0d-45dd4393e9d2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "University Hospitals of Leicester NHS Trust"
published: "2026-10-05"
---

# Patient Advice and Liaison Service (PALS) Module

Buyer: University Hospitals of Leicester NHS Trust  
Current stage: Award  
OCID: ocds-b5fd17-c6e61834-d3a4-4e35-af0d-45dd4393e9d2

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## Summary

University Hospitals of Leicester NHS Trust bought a Patient Advice and Liaison Service (PALS) software module. PALS supports patients and their representatives seeking advice or raising concerns about their care; the procurement is for software and information systems services. The work is for the Trust in Leicester, with the supplied location given as Leicester Royal Infirmary. The requirement concerns the PALS module rather than a general hospital IT system, so it is most relevant to suppliers of patient liaison, advice and feedback software for healthcare organisations.

The procurement is complete and was awarded to Allocate Software Limited. The award was made on 30 July 2023, following a selective call-off from a framework agreement. The contract value is £226,916. The contract period runs from 1 August 2023 to 31 July 2027. The tender submission deadline was 30 July 2023. The published evaluation basis and detailed participation requirements are not set out in the available procurement data.

This award demonstrates demand at a large NHS trust for a dedicated patient advice and liaison software module, delivered through a framework call-off. A supplier competing for a comparable requirement at University Hospitals of Leicester NHS Trust would need a proven product focused on handling patient enquiries, advice and concerns, and the ability to support use within a hospital setting. The selected supplier was a large software company, and the opportunity was marked as unsuitable for SMEs and voluntary, community or social enterprises. That points to a requirement best matched by an established provider with the capacity and relevant healthcare software experience to serve a sizeable NHS organisation through a framework route.

## Notice

Patient Advice and Liaison Service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7134ac34-fb91-493d-b4e4-d004ecd9cb40 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Jul 2023 |
| Contract period | 1 Aug 2023 - 31 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £226,916 |
| Lots value | Not specified |
| Awards value | £226,916 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | University Hospitals of Leicester NHS Trust |
| Locality | LEICESTER |
| Postcode area | Leicester |
| Postcode | LE1 5WW |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF21 Leicester |
| Local authority | Leicester |
| Electoral ward | Castle |
| Westminster constituency | Leicester South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Allocate Software Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 5 Oct 2026 at 09:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7134ac34-fb91-493d-b4e4-d004ecd9cb40

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7134ac34-fb91-493d-b4e4-d004ecd9cb40
  5th October 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c6e61834-d3a4-4e35-af0d-45dd4393e9d2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c6e61834-d3a4-4e35-af0d-45dd4393e9d2.json.