---
title: "Contact Centre Platform"
ocid: "ocds-b5fd17-c6f5f69f-b3dc-4b04-97da-3f758fa451fe"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c6f5f69f-b3dc-4b04-97da-3f758fa451fe"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c6f5f69f-b3dc-4b04-97da-3f758fa451fe.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c6f5f69f-b3dc-4b04-97da-3f758fa451fe.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LIVERPOOL CITY COUNCIL"
published: "2019-06-20"
---

# Contact Centre Platform

Buyer: LIVERPOOL CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-c6f5f69f-b3dc-4b04-97da-3f758fa451fe

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c6f5f69f-b3dc-4b04-97da-3f758fa451fe)  
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## Summary

The Liverpool City Council has recently completed a procurement process for a "Contact Centre Platform," which was classified under contact management software. This procurement, valued at £277,431, involved a direct award method and is part of the services category. The contract period is set to commence on 24th June 2019, concluding on 23rd June 2020. The tender process was initiated with an end date of 19th June 2019 and took place in the North West region of England.

This opportunity is particularly well-suited for businesses specialising in contact management software and related technology services. The direct award method indicates a streamlined procurement process, which may favour established suppliers with proven capabilities rather than opening the floor to a competitive bid environment. Companies with expertise in developing or enhancing contact centre solutions, especially those that can support a public sector client like Liverpool City Council, will find significant potential for growth through this contract.

## Notice

Extension of the Support for Liverpool City Council's ACC6 Contact Centre Platform and a number of components whilst we procure a longer term solution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2109cd6e-dbb6-4304-b83b-7f59fbba9fdd |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jun 2019 |
| Submission deadline | 19 Jun 2019 |
| Future notice date | Not specified |
| Award date | 19 Jun 2019 |
| Contract period | 23 Jun 2019 - 23 Jun 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £277,431 |
| Lots value | Not specified |
| Awards value | £277,431 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LIVERPOOL CITY COUNCIL |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 1DS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 4NET TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48333000 - Contact management software package

## Release History

- 20 Jun 2019 at 11:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2109cd6e-dbb6-4304-b83b-7f59fbba9fdd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2109cd6e-dbb6-4304-b83b-7f59fbba9fdd
  20th June 2019 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.liverpool.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c6f5f69f-b3dc-4b04-97da-3f758fa451fe. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c6f5f69f-b3dc-4b04-97da-3f758fa451fe.json.