--- title: "Telecare - Portsmouth - Equipment, Customer Management Software & Alarm Receiving Centre" ocid: "ocds-b5fd17-c7145222-a1c1-4460-94e7-ccda31002578" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c7145222-a1c1-4460-94e7-ccda31002578" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c7145222-a1c1-4460-94e7-ccda31002578.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-c7145222-a1c1-4460-94e7-ccda31002578.json" source: "Contracts Finder" current_stage: "Tender" buyer: "PORTSMOUTH CITY COUNCIL" published: "2021-07-28" --- # Telecare - Portsmouth - Equipment, Customer Management Software & Alarm Receiving Centre Buyer: PORTSMOUTH CITY COUNCIL Current stage: Tender OCID: ocds-b5fd17-c7145222-a1c1-4460-94e7-ccda31002578 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c7145222-a1c1-4460-94e7-ccda31002578) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c7145222-a1c1-4460-94e7-ccda31002578.json) ## Summary Portsmouth City Council is conducting a tender for a project titled "Telecare - Portsmouth - Equipment, Customer Management Software & Alarm Receiving Centre", focusing on the telecommunications industry. The procurement process is currently at the Tender stage, with significant dates including the SSQ return deadline on 31st August 2021, and the tender return deadline on 29th October 2021. The project is located in Portsmouth, Hampshire, and the estimated contract value ranges from £435,000 to £890,000, with a contract period expected to start in April 2022 and continue until April 2027. The procurement method follows a restricted procedure to enable a selective bidding process aimed at qualified suppliers. This tender presents considerable opportunities for businesses specialising in telecare equipment, software development, and alarm receiving services. Companies with experience in delivering similar projects, particularly SMEs, will find this an attractive bidding opportunity as they may apply for one or more of the tailored Lots including Telecare Equipment, Customer Management Software, or Alarm Receiving Centre solutions. The framework agreement for Lot 1, expected to value between £250,000 and £600,000 over four years, offers potential for sustained business engagement, especially for those capable of managing increasing customer demands. ## Notice Portsmouth City Council - the 'Council' - is inviting applications from suitably qualified and experienced suppliers for the provision of Telecare Equipment, Customer Management Software (CMS) and an Alarm Receiving Centre (ARC) solution. The elements are split into 3 specific Lots as follows: * Lot 1 - Telecare Equipment * Lot 2 - Customer Management Software (CMS) * Lot 3 - Alarm Receiving Centre (ARC) Suppliers may apply for one or any combination of the Lots with no limit to the number of Lots that may be awarded to a single supplier. The Council may subsequently allow for variant bids based upon combined Lot proposals when bids are invited from shortlisted suppliers at tender stage. The Council is targeting to have awarded contracts for all Lots by 17th December 2021 to allow for implementation of the new CMS and ARC systems by April 2022. Installation of the new digital equipment will then follow immediately after with all existing analogue equipment to have been replaced by April 2023. In respect of Lot 1 (Telecare Equipment) the Council will establish a multi-supplier framework agreement made up of 3-5 suppliers. The framework agreement will be for the sole use of the Council and will run for a term of 4 years. The total value of contracts let via Lot 1 over the 4 year term could range from PS250k based upon current customer numbers to PS600k if customer numbers increase by the amount projected. In respect of Lots 2 (CMS) and 3 (ARC) the Council will enter into a single supplier contract which will run for a base term of 5 years extendable at the sole option of the Council on a rolling basis in increments of no less than 1 year and no more than 5 years for any single extension period. The estimated value of the contract for Lot 2 could range from PS60k to PS100k over 5 years and for Lot 3 could range from PS125k to PS190k over 5 years dependent upon whether customer numbers increase in line with projections. The Council will run the procurement process in accordance with the 'Restricted' procedure as set out within the Public Contracts Regulations (2015) in line with the following programme: * FTS Notice & SSQ stage issue - Thursday 28th July 2021 * SSQ return deadline - Tuesday 31st August 2021 14:00 * ITT issued to shortlisted suppliers (all Lots) - Monday 20th September 2021 * Tender return deadline (all Lots) - Friday 29th October 2021 14:00 * Award notification and start of standstill period - Monday 6th December 2021 * End of standstill period - Thursday 16th December 2021 23:59 * Award (all Lots) - Friday 17th November 2021 * Go live commencement (all Lots) - April 2022 Application is via completion and submission of a project specific Supplier Selection Questionnaire (SSQ) by the deadline stated. The SSQ documentation is accessible upon expression of interest in this InTend project. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/36697227-bfdb-4702-810a-64f5b9fca73e | | Notice type | Tender Notice | | Procurement type | Framework | | Procurement category | Goods | | Procurement method | Selective | | Procurement method details | Restricted procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Jul 2021 | | Submission deadline | 31 Aug 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 4 Apr 2022 - 5 Apr 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £890,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | PORTSMOUTH CITY COUNCIL | | Locality | HAMPSHIRE | | Post town | Portsmouth | | Postcode | PO1 2AL | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ3 Hampshire and Isle of Wight | | ITL 3 | TLJ31 Portsmouth | | Local authority | Portsmouth | | Electoral ward | Charles Dickens | | Westminster constituency | Portsmouth South | | Delivery location | TLJ South East (England) | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment ### Codes - 32429000 - Telephone network equipment ## Release History - 28 Jul 2021 at 16:10 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/36697227-bfdb-4702-810a-64f5b9fca73e ## Documents - https://www.contractsfinder.service.gov.uk/Notice/36697227-bfdb-4702-810a-64f5b9fca73e 28th July 2021 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/portsmouthcc/aspx/ Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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