--- title: "Request For Information - Patient Transport Booking Service" ocid: "ocds-b5fd17-c716d9ed-4487-48b9-a861-2dff5ce8878c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c716d9ed-4487-48b9-a861-2dff5ce8878c" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c716d9ed-4487-48b9-a861-2dff5ce8878c.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-c716d9ed-4487-48b9-a861-2dff5ce8878c.json" source: "Contracts Finder" current_stage: "Planning" buyer: "NHS NORTH OF ENGLAND COMMISSIONING SUPPORT (HOSTED BY NHS ENGLAND)" published: "2018-07-09" --- # Request For Information - Patient Transport Booking Service Buyer: NHS NORTH OF ENGLAND COMMISSIONING SUPPORT (HOSTED BY NHS ENGLAND) Current stage: Planning OCID: ocds-b5fd17-c716d9ed-4487-48b9-a861-2dff5ce8878c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c716d9ed-4487-48b9-a861-2dff5ce8878c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c716d9ed-4487-48b9-a861-2dff5ce8878c.json) ## Summary The North of England Commissioning Support (NECS), on behalf of NHS Newcastle Gateshead and several Clinical Commissioning Groups (CCGs), is currently in the planning stage of a procurement process titled "Request For Information - Patient Transport Booking Service". This initiative aims to inform future service models for a Patient Transport Booking Service to cover the North East region of England. The deadline for businesses to register their interest and respond to the market engagement exercise is 12:00 noon on 27 July 2018. This procurement process presents an excellent opportunity for businesses in the healthcare service industry, especially those specialising in patient transport logistics and booking services. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly well-suited to engage in this tender, as they can provide innovative solutions tailored to the needs of the CCG populations. By participating, organisations can help shape future service delivery and potentially secure contracts that contribute significantly to their business growth. ## Notice Request for Information - Patient Transport Booking Service North of England Commissioning Support (NECS) working for and on behalf of NHS Newcastle Gateshead, NHS North Tyneside, NHS South Tyneside, and NHS Sunderland Clinical Commissioning Groups (the CCGs), propose to engage with the wider market to inform future service model development and/or commissioning intentions for the provision of a Patient Transport Booking Service for the population of the CCG areas. The broad objectives of the service are as follows: *To provide a Patient Transport Booking Service between the hours of 9 a.m. - 5 p.m., Monday-Friday. *To ensure that a high quality and efficient Patient Transport Booking Service is provided to patients from Newcastle Gateshead, North Tyneside, South Tyneside and Sunderland CCG areas. *To provide an 0333 or 0191 booking number and answer calls in a timely manner. *To ensure that eligibility criteria to NHS funded transport to and from non-urgent hospital appointments are consistently and equitably applied. *To support patients qualifying for NHS funded transport to book transport to and from their appointments. *To provide advice on alternative methods of transport to patients not eligible for NHS funded transport. *To record all relevant patient information accurately and in sufficient detail to enable the transport provider to arrange appropriate transport. *To serve as a link between patients and the provider of transport to book, rearrange and cancel transport where necessary, to ensure that limited resources are used as efficiently as possible. *To resolve patients' general enquiries. Registering an Interest and Market Engagement Exercise The CCGs are seeking to obtain input and feedback from provider organisations as part of the development of potential service models for delivery of a Patient Transport Booking Service. If your organisation would like to register an interest in responding to this market engagement exercise and obtain a copy of the Request for Information documentation please go to the PROACTIS portal: https://www.proactisplaza.com/SupplierPortal/?CID=NECS and navigate to NECS289 - Patient Transport Booking Service. Please note that the deadline for RFI responses is 12.00 noon on 27/07/2018. Additional information: Please note that all communications and RFI submissions will be conducted via the POACTIS portal. It is free to register on the portal, which can be accessed at any time of day. A dedicated helpdesk is available should potential providers have any queries and can be contacted on Suppliersupport@proactis.com ; or http://proactis.kayako.com/suppliernetwork/Core/Default/Index Please note that this exercise is not part of any pre-qualification process. It is intended as an awareness, communication and information gathering exercise offering an opportunity for provider organisations to help inform potential future service models and/or commissioning intentions. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cb3ddc07-489d-4570-aee2-064b335e1398 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Jul 2018 | | Submission deadline | Not specified | | Future notice date | 27 Jul 2018 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS NORTH OF ENGLAND COMMISSIONING SUPPORT (HOSTED BY NHS ENGLAND) | | Locality | DURHAM | | Post town | Durham | | Postcode | DH1 3YG | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC41 Durham | | Local authority | County Durham | | Electoral ward | Durham South | | Westminster constituency | City of Durham | | Delivery location | TLC North East (England) | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85140000 - Miscellaneous health services ## Release History - 9 Jul 2018 at 14:47 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/cb3ddc07-489d-4570-aee2-064b335e1398 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/cb3ddc07-489d-4570-aee2-064b335e1398 9th July 2018 - Early engagement notice on Contracts Finder ## Notice URLs - http://proactis.kayako.com/suppliernetwork/Core/Default/Index - https://www.proactisplaza.com/SupplierPortal/?CID=NECS ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c716d9ed-4487-48b9-a861-2dff5ce8878c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c716d9ed-4487-48b9-a861-2dff5ce8878c.json.