---
title: "Customer Relationship Management (CRM) system"
ocid: "ocds-b5fd17-c71d402d-613c-4837-b7e1-f280968f254c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c71d402d-613c-4837-b7e1-f280968f254c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c71d402d-613c-4837-b7e1-f280968f254c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c71d402d-613c-4837-b7e1-f280968f254c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF BRISTOL"
published: "2018-12-20"
---

# Customer Relationship Management (CRM) system

Buyer: UNIVERSITY OF BRISTOL  
Current stage: Award  
OCID: ocds-b5fd17-c71d402d-613c-4837-b7e1-f280968f254c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c71d402d-613c-4837-b7e1-f280968f254c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c71d402d-613c-4837-b7e1-f280968f254c.json)

## Summary

The University of Bristol is seeking a Customer Relationship Management (CRM) system to enhance its digital infrastructure and improve student recruitment. This procurement falls under the services category, with a value of approximately £1 million, and is currently in the Tender stage. The tender period ends on 8 May 2018, and the contract is set to commence on 1 October 2018, running for an initial five years with a possibility for a two-year extension. The procurement is being conducted through a selective method, allowing for competitive negotiation above threshold.

This tender presents substantial opportunities for businesses specialised in software development and information systems, particularly those with experience in CRM solutions. Companies capable of meeting the legislative requirements related to GDPR and data integrity, as well as those adept in integrating innovative technology to enhance user experience, will be well-positioned to compete. The emphasis on improving the student experience and the long-term nature of the contract make it appealing for firms looking to foster growth in the higher education sector.

## Notice

A Customer Relationship Management (CRM) system and revised processes to help the University achieve strategic goals in terms of student recruitment, improving digital infrastructure, and enhancing the student experience. Investment is also needed to meet legislative requirements in terms of the Competition and Markets Authority (CMA), General Data Protection Regulation (GDPR) and data integrity. Additional information: Following implementation, the initial contract period for system provision will be for 5 years with an option to extend for a maximum of a further 2 years. The dates indicated in Section 1 assume that the option to extend is exercised in full.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/00b76537-3e19-435b-8f72-4b35478b47c3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Dec 2018 |
| Submission deadline | 8 Jun 2018 |
| Future notice date | Not specified |
| Award date | 13 Dec 2018 |
| Contract period | 13 Dec 2018 - 31 Oct 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £665,000 |
| Lots value | Not specified |
| Awards value | £665,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF BRISTOL |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 5DS |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Central |
| Westminster constituency | Bristol Central |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CRIMSON CONSULTANTS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 20 Dec 2018 at 16:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/00b76537-3e19-435b-8f72-4b35478b47c3
- 9 Apr 2018 at 07:08 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/271955ef-9a1a-49a6-b65c-1e655ade99d4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/00b76537-3e19-435b-8f72-4b35478b47c3
  20th December 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/271955ef-9a1a-49a6-b65c-1e655ade99d4
  9th April 2018 - Opportunity notice on Contracts Finder
- https://tenders.bris.ac.uk
  Link to Sourcing portal

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c71d402d-613c-4837-b7e1-f280968f254c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c71d402d-613c-4837-b7e1-f280968f254c.json.