---
title: "Telephony and Contact Centre system replacement"
ocid: "ocds-b5fd17-c7348d61-f625-4359-ba29-e8fdd910e251"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c7348d61-f625-4359-ba29-e8fdd910e251"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c7348d61-f625-4359-ba29-e8fdd910e251.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c7348d61-f625-4359-ba29-e8fdd910e251.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "PROGRESS HOUSING GROUP"
published: "2019-07-08"
---

# Telephony and Contact Centre system replacement

Buyer: PROGRESS HOUSING GROUP  
Current stage: Tender  
OCID: ocds-b5fd17-c7348d61-f625-4359-ba29-e8fdd910e251

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c7348d61-f625-4359-ba29-e8fdd910e251)  
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## Summary

The Progress Housing Group is conducting a tender for the replacement of their telephony and contact centre system at their offices in Leyland, Lancashire. This procurement falls under the industry category of installation services of communications equipment and has an estimated value of £250,000. The procurement method is selective, following a restricted procedure, with the tender period set to close on 7 August 2019. The contract is scheduled to commence on 1 November 2019 and will run for three years, concluding on 31 October 2022.

This opportunity presents significant avenues for business growth, particularly for companies specialising in telecommunications and IT solutions. Providers of communication equipment installation, maintenance services, and data transmission services would be well-suited to compete in this tender. Interested suppliers should prepare to express their interest and demonstrate their capabilities during the qualification stage, leading to an invitation to tender for those who meet the initial criteria.

## Notice

Progress Housing Group are replacing their Telephone platform and Contact Centre solution in two of their offices in Leyland, Lancashire. This document provides a qualification stage that allows potential suppliers to express an interest in supporting Progress Housing Group (PHG). Completed returns will be assessed and successful suppliers will be invited to tender shortly afterwards. There will be an ITT document sent out to the 5 suppliers with the highest scores from this initial phase.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d56b9c49-94dd-4911-b77f-77166b367cbf |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jul 2019 |
| Submission deadline | 7 Aug 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Nov 2019 - 31 Oct 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PROGRESS HOUSING GROUP |
| Locality | LEYLAND |
| Post town | Preston |
| Postcode | PR25 2LW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD45 Mid Lancashire |
| Local authority | South Ribble |
| Electoral ward | Leyland Central |
| Westminster constituency | South Ribble |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services
- 51 - Installation services (except software)
- 64 - Postal and telecommunications services

### Codes

- 50330000 - Maintenance services of telecommunications equipment
- 51300000 - Installation services of communications equipment
- 64210000 - Telephone and data transmission services

## Release History

- 8 Jul 2019 at 14:42 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d56b9c49-94dd-4911-b77f-77166b367cbf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d56b9c49-94dd-4911-b77f-77166b367cbf
  8th July 2019 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.progressgroup.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c7348d61-f625-4359-ba29-e8fdd910e251. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c7348d61-f625-4359-ba29-e8fdd910e251.json.