---
title: "National video consultation patient helpdesk research, scoping and requirements development"
ocid: "ocds-b5fd17-c7450cd9-b815-44ac-b117-5b6c708f6a42"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c7450cd9-b815-44ac-b117-5b6c708f6a42"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c7450cd9-b815-44ac-b117-5b6c708f6a42.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c7450cd9-b815-44ac-b117-5b6c708f6a42.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2022-09-26"
---

# National video consultation patient helpdesk research, scoping and requirements development

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-c7450cd9-b815-44ac-b117-5b6c708f6a42

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c7450cd9-b815-44ac-b117-5b6c708f6a42)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c7450cd9-b815-44ac-b117-5b6c708f6a42.json)

## Summary

The National Improvement Directorate, in conjunction with NHS England, recently completed the procurement process for the project titled "National video consultation patient helpdesk research, scoping and requirements development" within the services category. The contract, valued at £122,000, was awarded to *DUPLICATE* PRICEWATERHOUSECOOPERS LLP. The procurement method used was an open procedure below the threshold. The contract period began on December 1, 2021, and ended on March 31, 2022.

This tender by NHS England presents an opportunity for businesses seeking contracts in the healthcare services industry. Companies with expertise in helpdesk and support services, particularly related to video consultations in secondary care settings, would find this tender suitable for bidding. Understanding the project's focus on improving patient care through video consultations is key for businesses looking to compete successfully in this procurement process.

## Notice

The National Improvement Directorate has been working in conjunction with NHS England and NHS Improvement regional teams and NHSx supporting the adoption and sustained use of video consultations in secondary care settings to improve the quality of patient care. This project was expected to be delivered at scale over four years as part of the National Outpatient Transformation Programme (NOTP).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c97eef83-6057-49b6-9538-1a37f0f81e37 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Sep 2022 |
| Submission deadline | 22 Nov 2021 |
| Future notice date | Not specified |
| Award date | 3 Dec 2021 |
| Contract period | 1 Dec 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £122,000 |
| Lots value | Not specified |
| Awards value | £122,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | *DUPLICATE* PRICEWATERHOUSECOOPERS; PRICEWATERHOUSECOOPERS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 26 Sep 2022 at 13:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c97eef83-6057-49b6-9538-1a37f0f81e37
- 3 Dec 2021 at 15:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/084d4e0e-c6f0-4992-9265-c44b817868cf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c97eef83-6057-49b6-9538-1a37f0f81e37
  26th September 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/084d4e0e-c6f0-4992-9265-c44b817868cf
  3rd December 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ebbb6f09-38dc-4703-a988-5c4b4da6cd83
  NHS_TERMS_AND_CONDITIONS_FOR_THE_PROVISION_OF_SERVICES__PO_VERSION_ (1) (1)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c7450cd9-b815-44ac-b117-5b6c708f6a42. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c7450cd9-b815-44ac-b117-5b6c708f6a42.json.