---
title: "Freshservice Pro Licences"
ocid: "ocds-b5fd17-c747d048-a4c9-4ae5-a02f-fba205ed0f31"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c747d048-a4c9-4ae5-a02f-fba205ed0f31"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c747d048-a4c9-4ae5-a02f-fba205ed0f31.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c747d048-a4c9-4ae5-a02f-fba205ed0f31.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2024-12-11"
---

# Freshservice Pro Licences

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-c747d048-a4c9-4ae5-a02f-fba205ed0f31

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c747d048-a4c9-4ae5-a02f-fba205ed0f31)  
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## Summary

The public procurement process for "Freshservice Pro Licences" was conducted by UK Shared Business Services Limited (UK SBS). This procurement, classified under subscription services (CPV: 79980000), has concluded with an award notice, indicating that the procurement stage is complete. The tender was managed under the selective procurement method, specifically as a call-off from a framework agreement (G-Cloud 13). The contract period is set from 30 August 2024 to 29 August 2025, and the delivery location for the service is specified as SN2 1PL, Swindon, England. The total contract value is £12,600 GBP, and the tender was suitable for both SMEs and VCSEs.

This tender provides an opportunity for businesses specialising in IT service management and subscription services, particularly those with expertise in providing software solutions similar to Freshservice Pro. Companies that are part of framework agreements, such as G-Cloud 13, will find such procurement processes beneficial for expanding their client base and demonstrating their capabilities to large governmental organisations like UK SBS. Firms that are SMEs or VCSEs could particularly leverage this procurement to showcase their ability to deliver quality services efficiently, thus enhancing their market presence and fostering business growth.

## Notice

*** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION *** UK Research and Innovation had a requirement for the provision of Freshservice Pro licences. This procurement is being concluded under the G-Cloud 13 (RM1557.13).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9b0be4c1-6bbc-4848-a367-e1530a1f9143 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Dec 2024 |
| Submission deadline | 28 Aug 2024 |
| Future notice date | Not specified |
| Award date | 10 Sep 2024 |
| Contract period | 29 Aug 2024 - 29 Aug 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £12,600 |
| Lots value | Not specified |
| Awards value | £12,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1UH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79980000 - Subscription services

## Release History

- 11 Dec 2024 at 15:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9b0be4c1-6bbc-4848-a367-e1530a1f9143

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9b0be4c1-6bbc-4848-a367-e1530a1f9143
  11th December 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2e7ebcbf-f578-4103-bd95-d0583d4aaf06

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c747d048-a4c9-4ae5-a02f-fba205ed0f31. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c747d048-a4c9-4ae5-a02f-fba205ed0f31.json.