---
title: "Provision of an OSCAR II Service Desk"
ocid: "ocds-b5fd17-c75f56d0-6b25-4afe-bbde-bf3ad1e02524"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c75f56d0-6b25-4afe-bbde-bf3ad1e02524"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c75f56d0-6b25-4afe-bbde-bf3ad1e02524.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c75f56d0-6b25-4afe-bbde-bf3ad1e02524.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HM TREASURY"
published: "2024-04-03"
---

# Provision of an OSCAR II Service Desk

Buyer: HM TREASURY  
Current stage: Award  
OCID: ocds-b5fd17-c75f56d0-6b25-4afe-bbde-bf3ad1e02524

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c75f56d0-6b25-4afe-bbde-bf3ad1e02524)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c75f56d0-6b25-4afe-bbde-bf3ad1e02524.json)

## Summary

The HM TREASURY has awarded a contract for the Provision of an OSCAR II Service Desk to SOFTCAT PLC. The contract involves providing a user-facing service desk and IT Service Management Toolset. The total contract value is £1,083,486.33 in GBP. The procurement method used was selective, calling off from a framework agreement. The contract started on September 8, 2023, and will end on September 7, 2026. The procurement process was completed, and the contract is active.

This procurement opportunity for the Provision of an OSCAR II Service Desk can benefit businesses in the software package and information systems industry. The Tender was suitable for SMEs to participate, and it can create growth opportunities particularly for companies providing information technology services. Businesses with expertise in service desk management and IT service provision are well-suited to compete in this procurement process undertaken by HM TREASURY.

## Notice

Provision of a user facing service desk to provide first line support to the users of OSCAR II. This also includes the provision of an IT Service Management Toolset.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cb12776e-6211-4a3b-b585-eeca9c7d2d16 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Apr 2024 |
| Submission deadline | 2 Jun 2023 |
| Future notice date | Not specified |
| Award date | 7 Sep 2023 |
| Contract period | 7 Sep 2023 - 7 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,083,486 |
| Lots value | Not specified |
| Awards value | £1,083,486 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HM TREASURY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2HQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72222300 - Information technology services

## Release History

- 3 Apr 2024 at 10:43 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cb12776e-6211-4a3b-b585-eeca9c7d2d16
- 9 Oct 2023 at 13:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cb12776e-6211-4a3b-b585-eeca9c7d2d16

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cb12776e-6211-4a3b-b585-eeca9c7d2d16
  3rd April 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c75f56d0-6b25-4afe-bbde-bf3ad1e02524. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c75f56d0-6b25-4afe-bbde-bf3ad1e02524.json.