---
title: "BTA1670 - Outsourced Call Centre Services"
ocid: "ocds-b5fd17-c760708d-f854-4169-a7b6-60963c0ef096"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c760708d-f854-4169-a7b6-60963c0ef096"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c760708d-f854-4169-a7b6-60963c0ef096.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c760708d-f854-4169-a7b6-60963c0ef096.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRITISH TOURIST AUTHORITY T/A VISITBRITAIN/VISITENGLAND"
published: "2022-02-24"
---

# BTA1670 - Outsourced Call Centre Services

Buyer: BRITISH TOURIST AUTHORITY T/A VISITBRITAIN/VISITENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-c760708d-f854-4169-a7b6-60963c0ef096

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c760708d-f854-4169-a7b6-60963c0ef096)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c760708d-f854-4169-a7b6-60963c0ef096.json)

## Summary

The public procurement process involves the British Tourist Authority, trading as VisitBritain/VisitEngland, seeking outsourced call centre services under the title "BTA1670 - Outsourced Call Centre Services". This tender is classified within the services industry, specifically under the call centre category (CPV code 79512000). The procurement method employed is selective, with the process executed as a call-off from a framework agreement. The tender period concluded on 31st January 2022, with the contract period commencing from 22nd February 2022 and extending to 21st February 2023. The contract value is set at £680,000, while the minimum contract value is £170,000, covering delivery locations including the United Kingdom and broader territories such as Europe and the British Overseas Territories.

This tender represents a significant opportunity for businesses specialising in call centre services, particularly those capable of managing outsourced support operations. Given the nature of the contract, companies with expertise in customer service management, call handling, and related technologies would find themselves well-suited to compete. Large organisations as well as medium-sized enterprises may pursue this opportunity, especially those looking to expand their client portfolios within the public sector. The awarded company, THE CONTACT COMPANY LTD, exemplifies the kind of suppliers capable of fulfilling such contracts.

## Notice

Further Competition under CCS RM6181 - Lot 1 Call Centre for Outsourced Support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5103df1c-3025-4420-b67b-c4bbcecdf01c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Feb 2022 |
| Submission deadline | 31 Jan 2022 |
| Future notice date | Not specified |
| Award date | 14 Feb 2022 |
| Contract period | 22 Feb 2022 - 21 Feb 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £680,000 |
| Lots value | Not specified |
| Awards value | £680,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH TOURIST AUTHORITY T/A VISITBRITAIN/VISITENGLAND |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 0BD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE CONTACT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 24 Feb 2022 at 10:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5103df1c-3025-4420-b67b-c4bbcecdf01c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5103df1c-3025-4420-b67b-c4bbcecdf01c
  24th February 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c760708d-f854-4169-a7b6-60963c0ef096. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c760708d-f854-4169-a7b6-60963c0ef096.json.