---
title: "GovService Customer Experience Platform"
ocid: "ocds-b5fd17-c77a80ed-4dc8-4305-b974-358d44b30804"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c77a80ed-4dc8-4305-b974-358d44b30804"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c77a80ed-4dc8-4305-b974-358d44b30804.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c77a80ed-4dc8-4305-b974-358d44b30804.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "IPSWICH BOROUGH COUNCIL"
published: "2025-06-24"
---

# GovService Customer Experience Platform

Buyer: IPSWICH BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-c77a80ed-4dc8-4305-b974-358d44b30804

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c77a80ed-4dc8-4305-b974-358d44b30804)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c77a80ed-4dc8-4305-b974-358d44b30804.json)

## Summary

The public procurement process for the "GovService Customer Experience Platform," a web-based digital services platform aimed at facilitating the swift creation of online processes, was spearheaded by Ipswich Borough Council. Categorised under IT services, this contract targeted the East of England region in the UK. Initiated via a selective procurement method involving a call-off from a framework agreement, it successfully concluded with an award to Granicus-Firmsteps Ltd on 15th September 2024. The procurement relates to services and spanned a contract period starting from 1st October 2024 to 30th September 2027, with a total contract value of £150,495. The award was announced on 24th June 2025, marking the completion of the tender stage.

This tender presents substantial opportunities for businesses specialising in IT services, particularly for those focusing on consulting, software development, and internet support. With a procurement process designed to engage SMEs and VCSEs, the tender was well-suited for smaller enterprises equipped to deliver innovative, scalable digital services. Companies with a strategic focus on regional public service improvement and digital transformation would be positioned favourably to compete in similar future opportunities with local government bodies like Ipswich Borough Council.

## Notice

Web based digital services platform for quick and easy creation of online processes

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7c1ffab8-1209-4a57-818f-5d724c708da9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jun 2025 |
| Submission deadline | 1 Sep 2024 |
| Future notice date | Not specified |
| Award date | 14 Sep 2024 |
| Contract period | 30 Sep 2024 - 30 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,495 |
| Lots value | Not specified |
| Awards value | £150,495 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | IPSWICH BOROUGH COUNCIL |
| Locality | IPSWICH |
| Post town | Ipswich |
| Postcode | IP1 2DE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH62 Ipswich |
| Local authority | Ipswich |
| Electoral ward | Gipping |
| Westminster constituency | Ipswich |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEPS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 24 Jun 2025 at 14:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7c1ffab8-1209-4a57-818f-5d724c708da9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7c1ffab8-1209-4a57-818f-5d724c708da9
  24th June 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c77a80ed-4dc8-4305-b974-358d44b30804. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c77a80ed-4dc8-4305-b974-358d44b30804.json.