---
title: "101 Non Emergency Helpline"
ocid: "ocds-b5fd17-c7d28fd9-425b-4131-9952-4e6fdeea9720"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c7d28fd9-425b-4131-9952-4e6fdeea9720"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c7d28fd9-425b-4131-9952-4e6fdeea9720.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c7d28fd9-425b-4131-9952-4e6fdeea9720.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2020-04-22"
---

# 101 Non Emergency Helpline

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-c7d28fd9-425b-4131-9952-4e6fdeea9720

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## Summary

The Home Office is seeking suppliers for the "101 Non Emergency Helpline" service, aimed at providing a single non-emergency number connecting the public to police call handlers. This contract is classified under public telephone services and is located in the UK. The procurement process, conducted via a selective method, awarded this contract on 1st April 2020, with a contract period extending from 1st April 2020 to 31st March 2022. The award was announced on 22nd April 2020, with a total contract value of £700,000.

This tender presents a significant opportunity for businesses operating in the telecoms and technology sectors, particularly those with expertise in call centre services and automation technologies. Companies that can offer innovative approaches to call management and automation, as well as those experienced in public sector collaborations, would be well-suited to compete for similar contracts in the future, especially with the anticipated growth of non-emergency services alongside increasing demands for efficient public communication systems.

## Notice

Provision of the 101 single non-emergency number service which connects members of the public to individual force call handlers. The migration of the call charging for this service from caller charging to allow calls to be free to the public. Implementation of automation measures to identify and redirect (to other media such as online platforms) calls which do not require a police call handler's involvement. Additional information: Contract extended, exercising 24 months extension option

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5d831cec-3cec-4e8c-ae93-b802dc5aba9d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Apr 2020 |
| Submission deadline | 31 Mar 2019 |
| Future notice date | Not specified |
| Award date | 31 Mar 2020 |
| Contract period | 31 Mar 2020 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £700,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VODAFONE |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64211000 - Public-telephone services

## Release History

- 22 Apr 2020 at 09:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5d831cec-3cec-4e8c-ae93-b802dc5aba9d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5d831cec-3cec-4e8c-ae93-b802dc5aba9d
  22nd April 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c7d28fd9-425b-4131-9952-4e6fdeea9720. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c7d28fd9-425b-4131-9952-4e6fdeea9720.json.