--- title: "Information Technology Service Management (ITSM) Solution" ocid: "ocds-b5fd17-c7e35cb0-da86-4fbb-850f-718b0a01c140" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c7e35cb0-da86-4fbb-850f-718b0a01c140" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c7e35cb0-da86-4fbb-850f-718b0a01c140.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-c7e35cb0-da86-4fbb-850f-718b0a01c140.json" source: "Contracts Finder" current_stage: "Tender" buyer: "ROTHERHAM METROPOLITAN BOROUGH COUNCIL" published: "2024-07-17" --- # Information Technology Service Management (ITSM) Solution Buyer: ROTHERHAM METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-c7e35cb0-da86-4fbb-850f-718b0a01c140 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c7e35cb0-da86-4fbb-850f-718b0a01c140) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c7e35cb0-da86-4fbb-850f-718b0a01c140.json) ## Summary Rotherham Metropolitan Borough Council is seeking to appoint a supplier for an Information Technology Service Management (ITSM) and Information Technology Asset Management (ITAM) solution. The procurement exercise excludes the provision of an Enterprise Service Management (ESM) Solution. The system must be live by 08/06/2025, with implementation and mobilisation between November 2024 and March 2025. This tender presents an opportunity for businesses in the IT sector, particularly those providing software packages, information systems, system support services, and IT consulting. Small and Medium-sized Enterprises (SMEs) and Voluntary, Community, and Social Enterprise (VCSE) organisations are encouraged to participate. The procurement method is an open procedure, with a tender period ending on 16th August 2024 and a contract period starting on 21st November 2024 until 20th November 2034. ## Notice Rotherham Metropolitan Borough Council is seeking to undertake a procurement exercise to appoint a supplier for the provision of an Information Technology Service Management (ITSM) and Information Technology Asset Management (ITAM) solution as per the Councils requirements. The scope of this procurement will include as a minimum but is not limited to: Provision of an Information Technology Service Management (ITSM) Solution Provision of an Information Technology Asset Management (ITAM) Solution Hosting of the solution in the Suppliers Data Centre. Associated software licenses. Associated software services. Annual support and maintenance. Professional services in the form of service pack days. Option to add in and purchase additional functionality during the lifetime of the contract. This will futureproof the solution as the contract matures. Transfer of data (including existing tickets, catalogue items, supporting data, knowledge management, templates) from Assyst to the new ITSM and ITAM solution. Procurement of a bulk data importing tool (if not included as part of the ITAM/ITSM). The procurement exercise will exclude: Provision of an ESM (Enterprise Service Management) Solution to manage tickets for HR, cleaning or other local services. The system must be live by 08/06/2025. Implementation and mobilisation of the system must take place between November 2024 and March 2025. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/557387f6-6f83-44db-b67e-f6daea984890 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Jul 2024 | | Submission deadline | 16 Aug 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 21 Nov 2024 - 20 Nov 2034 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ROTHERHAM METROPOLITAN BOROUGH COUNCIL | | Locality | ROTHERHAM | | Post town | Sheffield | | Postcode | S60 1AE | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE3 South Yorkshire | | ITL 3 | TLE34 Rotherham | | Local authority | Rotherham | | Electoral ward | Boston Castle | | Westminster constituency | Rotherham | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support - 72250000 - System and support services - 72253200 - Systems support services - 72261000 - Software support services - 72267000 - Software maintenance and repair services - 72300000 - Data services ## Release History - 17 Jul 2024 at 17:38 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/557387f6-6f83-44db-b67e-f6daea984890 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/557387f6-6f83-44db-b67e-f6daea984890 17th July 2024 - Opportunity notice on Contracts Finder - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=82992&B=UK Additional data - https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104118 User / Company ## Notice URLs - https://www.rotherham.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c7e35cb0-da86-4fbb-850f-718b0a01c140. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c7e35cb0-da86-4fbb-850f-718b0a01c140.json.