---
title: "Out of Hours Call Handling Service (2023)"
ocid: "ocds-b5fd17-c7ebb50f-50ff-4801-b45d-ccc51094429c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c7ebb50f-50ff-4801-b45d-ccc51094429c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c7ebb50f-50ff-4801-b45d-ccc51094429c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c7ebb50f-50ff-4801-b45d-ccc51094429c.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LONDON BOROUGH OF HACKNEY"
published: "2023-08-03"
---

# Out of Hours Call Handling Service (2023)

Buyer: LONDON BOROUGH OF HACKNEY  
Current stage: Tender  
OCID: ocds-b5fd17-c7ebb50f-50ff-4801-b45d-ccc51094429c

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## Summary

The London Borough of Hackney has initiated a tender process for the procurement of an "Out of Hours Call Handling Service (2023)" to manage telephone calls outside of the Council's operating hours. The total contract value is £740,000 in GBP, and the tender deadline is set for 6th September 2023. The contracting authority is seeking a supplier with experience in customer services in the UK. The contract will start on 31st December 2023 and end on 1st January 2026.

This opportunity with the London Borough of Hackney presents a chance for businesses specialising in call handling and customer care services to compete. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate. The contract, awarded through an open procedure, is suitable for companies looking to provide high-quality call handling services to public sector organisations in London, England.

## Notice

The Council requires a supplier with an excellent track record of providing a high standard of call handling and associated services relevant to the scope of the specification. The supplier will be able to demonstrate their experience and ability in delivering such requirements to other similar customers in the UK, comparative to the size and complexity of the customer. Managing telephone calls from callers outside of the Councils operating hours in addition to possible emergency response.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5e578f7e-7f18-4dfa-bd1d-c6a3993bf448 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Aug 2023 |
| Submission deadline | 6 Sep 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Dec 2023 - 1 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £740,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HACKNEY |
| Locality | HACKNEY |
| Post town | East London |
| Postcode | E8 1DY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Hackney |
| Electoral ward | Hackney Central |
| Westminster constituency | Hackney South and Shoreditch |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services
- 79342320 - Customer-care services
- 79500000 - Office-support services

## Release History

- 3 Aug 2023 at 11:19 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5e578f7e-7f18-4dfa-bd1d-c6a3993bf448

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5e578f7e-7f18-4dfa-bd1d-c6a3993bf448
  3rd August 2023 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=e37dfc1e-1e2a-ee11-8123-005056b64545
  Advert

## Notice URLs

- http://www.hackney.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c7ebb50f-50ff-4801-b45d-ccc51094429c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c7ebb50f-50ff-4801-b45d-ccc51094429c.json.