---
title: "CW93527 Root Cause Analysis"
ocid: "ocds-b5fd17-c7f37c75-e94c-4b62-9de1-02356a24f7f6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c7f37c75-e94c-4b62-9de1-02356a24f7f6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c7f37c75-e94c-4b62-9de1-02356a24f7f6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c7f37c75-e94c-4b62-9de1-02356a24f7f6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2024-07-08"
---

# CW93527 Root Cause Analysis

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-c7f37c75-e94c-4b62-9de1-02356a24f7f6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c7f37c75-e94c-4b62-9de1-02356a24f7f6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c7f37c75-e94c-4b62-9de1-02356a24f7f6.json)

## Summary

The public procurement contracting process for the project titled "CW93527 Root Cause Analysis" was initiated by H M Revenue & Customs. The project falls under the IT services industry category, with a procurement method of "selective" calling off from a framework agreement. The tender period ended on 21st March 2024, with a contract period starting on 28th March 2024 and ending on 27th June 2024.

This procurement opportunity creates avenues for SMEs and VCSEs to bid for providing services related to analytical solutions using Causal AI technology. Businesses in IT consulting, software development, and internet services sectors are well-suited to compete for this contract opportunity. H M Revenue & Customs aims to engage with innovative suppliers like Impulse Innovations Limited to enhance their customer processes through cutting-edge analytical capabilities.

## Notice

Proof of Concept using Causal AI to analyse and explain causes and effects of different customer processes.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/25301097-142d-45b7-9bd1-13fa95d03895 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jul 2024 |
| Submission deadline | 21 Mar 2024 |
| Future notice date | Not specified |
| Award date | 21 Mar 2024 |
| Contract period | 28 Mar 2024 - 27 Jun 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £15,840 |
| Lots value | Not specified |
| Awards value | £15,840 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IMPULSE INNOVATIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 8 Jul 2024 at 10:46 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/25301097-142d-45b7-9bd1-13fa95d03895
- 8 Jul 2024 at 10:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/25301097-142d-45b7-9bd1-13fa95d03895

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/25301097-142d-45b7-9bd1-13fa95d03895
  8th July 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ebc4c2f0-0598-4964-8ca1-974fc619a572

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c7f37c75-e94c-4b62-9de1-02356a24f7f6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c7f37c75-e94c-4b62-9de1-02356a24f7f6.json.