---
title: "Provision of Support Desk, Training and Out of Hours Triage for ResilienceDirect"
ocid: "ocds-b5fd17-c81945ba-c91f-4af1-9f66-0684042da515"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c81945ba-c91f-4af1-9f66-0684042da515"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c81945ba-c91f-4af1-9f66-0684042da515.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c81945ba-c91f-4af1-9f66-0684042da515.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2023-07-06"
---

# Provision of Support Desk, Training and Out of Hours Triage for ResilienceDirect

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-c81945ba-c91f-4af1-9f66-0684042da515

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c81945ba-c91f-4af1-9f66-0684042da515)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c81945ba-c91f-4af1-9f66-0684042da515.json)

## Summary

The Crown Commercial Service has awarded a contract for the provision of a dedicated Support Desk, Training and Out of Hours Triage for ResilienceDirect to RESILIENCE PLANNING SERVICES LTD. The contract amount is £1,000,500 GBP. The procurement method used was G-Cloud. The contract period starts from 30th June 2023 and ends on 29th June 2025.

This tender presents an opportunity for businesses in the helpdesk and support services industry. Companies with expertise in providing support desk services, training, and out of hours triage would be well-suited to compete for this contract. The contract is for services in the United Kingdom, Isle of Man, and other territories. Businesses looking to grow their operations in the public sector services sector should consider exploring this opportunity.

## Notice

The ResilienceDirect(tm) team (RD), are seeking a provider for the provision of a dedicated Support Desk, Training and Out of Hours Triage. ResilienceDirect(tm) is the UK's free-to-use,secure web based service for all Category 1 & 2 responders, government departments and other key organisations in the UK resilience community to share information during emergency responses, planning and exercises. The service has in excess of 105,000 registered users and comprises of a number of applications.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e27c1ae4-2588-430e-aad3-4e1038307525 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - G-Cloud |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jul 2023 |
| Submission deadline | 16 May 2023 |
| Future notice date | Not specified |
| Award date | 26 Jun 2023 |
| Contract period | 29 Jun 2023 - 29 Jun 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,500 |
| Lots value | Not specified |
| Awards value | £1,000,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RESILIENCE PLANNING SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 6 Jul 2023 at 06:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e27c1ae4-2588-430e-aad3-4e1038307525

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e27c1ae4-2588-430e-aad3-4e1038307525
  6th July 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/368a9adf-1b8b-4914-aaa1-d4b7881ab07c
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4261e485-8fa1-4f2c-94ec-d7b6d31fefdc

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c81945ba-c91f-4af1-9f66-0684042da515. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c81945ba-c91f-4af1-9f66-0684042da515.json.