---
title: "FWK1117 - External Independent Complaints and Grievance Policy Investigators - AWARD"
ocid: "ocds-b5fd17-c8194a50-96d1-4b20-a428-1d9ff911a7cc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c8194a50-96d1-4b20-a428-1d9ff911a7cc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c8194a50-96d1-4b20-a428-1d9ff911a7cc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c8194a50-96d1-4b20-a428-1d9ff911a7cc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PARLIAMENT UK"
published: "2019-02-22"
---

# FWK1117 - External Independent Complaints and Grievance Policy Investigators - AWARD

Buyer: PARLIAMENT UK  
Current stage: Award  
OCID: ocds-b5fd17-c8194a50-96d1-4b20-a428-1d9ff911a7cc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c8194a50-96d1-4b20-a428-1d9ff911a7cc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c8194a50-96d1-4b20-a428-1d9ff911a7cc.json)

## Summary

The Houses of Parliament has completed the procurement process to establish a framework agreement for sourcing external independent investigators, as per its Independent Complaints and Grievance Policy. The procurement was initiated under the title "FWK1117 - External Independent Complaints and Grievance Policy Investigators - AWARD" with a total contract value of £200,000. This open procedure tender was awarded on 25 September 2018, and the contract will run until 24 September 2022. The procurement mainly falls under the category of legal and consulting business services, located in London with delivery expected at the postal code SW1A 0PW.

This tender presents a significant opportunity for businesses within the legal and consultancy sectors, particularly those specialising in grievance and complaints investigation services. Given the framework agreement, there is potential for sustained engagement with the Houses of Parliament, catering specifically to SMEs interested in public sector contracts. Companies that can provide these services on a flexible basis stand to benefit from ongoing demand in an environment where accountability and transparency are increasingly crucial.

## Notice

The Houses of Parliament is seeking to establish a framework agreement through which external independent investigators will be sourced when required in line with its Independent Complaints and Grievance Policy.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/64c97338-a865-4a0d-8aed-1c90a3327027 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Feb 2019 |
| Submission deadline | 23 Jul 2018 |
| Future notice date | Not specified |
| Award date | 24 Sep 2018 |
| Contract period | 24 Sep 2018 - 24 Sep 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | £200,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PARLIAMENT UK |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 0PW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | ANDREA ADAMS CONSULTANCY; CMP RESOLUTIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 22 Feb 2019 at 10:25 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/64c97338-a865-4a0d-8aed-1c90a3327027
- 22 Feb 2019 at 10:24 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/64c97338-a865-4a0d-8aed-1c90a3327027
- 22 Feb 2019 at 10:22 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/64c97338-a865-4a0d-8aed-1c90a3327027
- 22 Feb 2019 at 10:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/64c97338-a865-4a0d-8aed-1c90a3327027

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/64c97338-a865-4a0d-8aed-1c90a3327027
  22nd February 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c8194a50-96d1-4b20-a428-1d9ff911a7cc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c8194a50-96d1-4b20-a428-1d9ff911a7cc.json.