---
title: "L19035-T-DS - Customer Satisfaction Feedback"
ocid: "ocds-b5fd17-c81edc42-7138-493c-a55d-e066ac1b6765"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c81edc42-7138-493c-a55d-e066ac1b6765"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c81edc42-7138-493c-a55d-e066ac1b6765.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c81edc42-7138-493c-a55d-e066ac1b6765.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LONDON LUTON AIRPORT"
published: "2019-05-14"
---

# L19035-T-DS - Customer Satisfaction Feedback

Buyer: LONDON LUTON AIRPORT  
Current stage: Tender  
OCID: ocds-b5fd17-c81edc42-7138-493c-a55d-e066ac1b6765

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## Summary

The London Luton Airport is currently conducting a tender for the project titled "L19035-T-DS - Customer Satisfaction Feedback." This initiative falls under the services category, specifically focusing on providing real-time customer satisfaction feedback across the airport site. The contract is set for a period of three years, commencing on 17 June 2019, with the possibility of extending for two additional years. The tender period is active, ending on 15 May 2019, and the location for delivery addresses includes the postal code LU2 9LY, among others across various territories. The procurement method used is an open procedure, which is below the threshold for additional requirements.

This tender presents significant opportunities for service providers specialising in customer care and passenger information systems. Businesses that excel in real-time feedback mechanisms, data analysis, or customer service technology would find this contract particularly relevant. By competing in this process, companies can not only secure a lucrative contract with a prominent organisation but also enhance their credentials in the airports and transportation sectors, positioning themselves for future collaborations and growth within this industry.

## Notice

To provide real-time customer satisfaction feedback across the airport site. LLA intends to award to a single supplier. The contract will be in place for a period of three (3) years with an option to extend for two (2) further periods of twelve (12) months (3+1+1). Additional information: London Luton Airport Supplier e-Tendering Portal at in-tendhost.co.uk/LLAOL. Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b95b46c9-1864-48b0-a44a-3f17034fe3f0 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 May 2019 |
| Submission deadline | 22 May 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 16 Jun 2019 - 17 Jun 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON LUTON AIRPORT |
| Locality | BEDFORDSHIRE |
| Post town | Luton |
| Postcode | LU2 9LY |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH21 Luton |
| Local authority | Luton |
| Electoral ward | Wigmore |
| Westminster constituency | Luton South and South Bedfordshire |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48813200 - Real-time passenger information system

## Release History

- 14 May 2019 at 16:13 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b95b46c9-1864-48b0-a44a-3f17034fe3f0
- 23 Apr 2019 at 09:12 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b95b46c9-1864-48b0-a44a-3f17034fe3f0
- 23 Apr 2019 at 09:12 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b95b46c9-1864-48b0-a44a-3f17034fe3f0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b95b46c9-1864-48b0-a44a-3f17034fe3f0
  14th May 2019 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/LLAOL/aspx/
  Additional information on how to apply for this contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c81edc42-7138-493c-a55d-e066ac1b6765. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c81edc42-7138-493c-a55d-e066ac1b6765.json.