---
title: "Electronic Patient Food Ordering and Ward Catering 'top ups' system"
ocid: "ocds-b5fd17-c8515a15-2f06-4bab-8397-54d6303b77dd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c8515a15-2f06-4bab-8397-54d6303b77dd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c8515a15-2f06-4bab-8397-54d6303b77dd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c8515a15-2f06-4bab-8397-54d6303b77dd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SOUTH WEST - ACUTES"
published: "2017-12-19"
---

# Electronic Patient Food Ordering and Ward Catering 'top ups' system

Buyer: NHS SOUTH WEST - ACUTES  
Current stage: Award  
OCID: ocds-b5fd17-c8515a15-2f06-4bab-8397-54d6303b77dd

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## Summary

The contract for an 'Electronic Patient Food Ordering and Ward Catering' system has been awarded by NHS South West - Acutes, based in Bristol, England. This procurement falls under the goods category and the relevant CPV classifications include software packages and information systems. The contract is valued at approximately £73,280 and has a term of five years, starting from 2nd November 2017 and ending on 1st November 2022. The procurement process has reached the award stage, with the contract awarded on 26th October 2017.

This tender presents significant opportunities for businesses specialising in software development, particularly those with expertise in developing user-friendly interfaces for healthcare applications and systems that help manage resources efficiently. Companies offering innovative solutions for real-time data management, reporting analytics, and food ordering integration would be particularly well-suited to participate in similar future procurements. By capitalising on advancements in technology to streamline processes and reduce food wastage, businesses in this sector can effectively enhance their offerings to the NHS and other healthcare providers.

## Notice

We have a number of different methods of patient meal ordering at Trust. At the BRI the current process for ordering patient meals involves housekeepers taking meal orders (Mon to Fri and nurses on weekend) by writing down their orders on a form. The form is then faxed to Facilities Admin team who input the information and pass it onto the catering team who pick and pack it arrange for the meals to arrive at the right places. The electronic system for patient meal ordering and ward catering top-ups will assist in managing ward and catering stock, food wastage and reporting. The ordering by ward staff remains the same. The aim is to provide a consistent patient food ordering and Ward Catering 'top-ups' system across the Trust. The current process for ordering approximately 921 patient meals per day involves a housekeeper handing out the menus for the patient to complete, collecting them back in collating onto a summary sheet form. The form is then faxed to Facilities Admin team who input the information and pass it onto the catering team who pick and pack it arrange for the meals to arrive at the right places The Trust wishes to use an electronic system for patient meal ordering, managing stock, food wastage and reporting. Term of the contract is five years. Overview of requirements - The system must have the following features and meet the full detailed specification where applicable: The system should be able to: Wi-Fi: The system should be able to use the Wi-Fi Cloud system and be compatible with the Trust's Wi-Fi systems and Internet Explorer V11 software.Hand held devices: The system must be compatible with tablets such as Surface Pro or non windows based devices. The Trust's preference for non windows based tablets is Apple devices.Invoicing: The ability to itemise food items per ward and generate a cost breakdown per ward for invoicing. Waste: Automatically identify the 'best fit' for portions ordered per ward and support the reduction in waste. Manually input wastage info. 1.5. Ordering: Have a user friendly interface and a shorter timeline for patient meal ordering (same day). Ensure user only sees their own area/ward, only be able to order the maximum bed occupancy of the ward. Ward top ups (consumables) to be managed and ordered through the system to the agreed stock levels. Menus: Incorporates multiple menus (options), languages, photos, symbols against meal ie show allergens, portion size and can appoint a symbol to meaning relevant to us. Patients: Link orders with bed numbers, and the ability to add patients names. Reporting: Provide real time management report writing functions including RAG ratings, graphs and analysis including by cost, popular meals, food wastage, survey. Identify meals supplied to patients. Survey: Provide a customer survey with reporting. Sign off: Option to sign off choices (to avoid patients ordering inappropriate meals).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6eeb68b8-b5c8-43d3-aa39-f6fc38fc661c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Dec 2017 |
| Submission deadline | 24 Apr 2017 |
| Future notice date | Not specified |
| Award date | 25 Oct 2017 |
| Contract period | 2 Nov 2017 - 1 Nov 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £73,280 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SOUTH WEST - ACUTES |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 2NT |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Central |
| Westminster constituency | Bristol Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SYNBIOTIX SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48100000 - Industry specific software package
- 48463000 - Statistical software package
- 48482000 - Business intelligence software package
- 48627000 - Real-time operating system software package

## Release History

- 19 Dec 2017 at 18:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6eeb68b8-b5c8-43d3-aa39-f6fc38fc661c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6eeb68b8-b5c8-43d3-aa39-f6fc38fc661c
  19th December 2017 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=19740&B=NHSSW
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/45644
  User / Company

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c8515a15-2f06-4bab-8397-54d6303b77dd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c8515a15-2f06-4bab-8397-54d6303b77dd.json.