---
title: "Fresh Service"
ocid: "ocds-b5fd17-c856dddf-31e9-4aa9-9b37-72b9d925626f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c856dddf-31e9-4aa9-9b37-72b9d925626f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c856dddf-31e9-4aa9-9b37-72b9d925626f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c856dddf-31e9-4aa9-9b37-72b9d925626f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "INDEPENDENT OFFICE FOR POLICE CONDUCT"
published: "2025-07-07"
---

# Fresh Service

Buyer: INDEPENDENT OFFICE FOR POLICE CONDUCT  
Current stage: Award  
OCID: ocds-b5fd17-c856dddf-31e9-4aa9-9b37-72b9d925626f

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## Summary

The procurement process, conducted by the Independent Office for Police Conduct, relates to a project titled "Fresh Service" within the sector of internet or intranet client application development services. Positioned in various regions across the United Kingdom, including the North West, West Midlands, London, South East, and Wales, this procurement falls under the services category and has been completed as of 7th July 2025. The procurement method employed was selective, specifically a call-off from a framework agreement, with the contract period set from 17th October 2023 to 17th October 2027. The principal award was made to Freshworks Inc., with the contract valued at GBP 199,908. Key phases included the tender phase, which concluded on 2nd October 2023, and the active award phase was documented as of 10th October 2023.

This tender opens up opportunities for growth, particularly for small and medium enterprises, considering its SME suitability, sharing insights into engagements in similar sectors. Companies specializing in IT service management or possessing expertise in SaaS and asset management offerings will find this contract insightful and potentially advantageous for nurturing growth in technology services. Moreover, the participation in a competitive framework agreement indicates a streamlined approach, suitable for businesses able to deliver specific, high-quality digital services within the stipulated timeline.

## Notice

Subscription for Freshservice ITSM Service Desk: Employee Engagement Suite 3 Year contract. 83x Freshservice- Enterprise Annual @ PS51/agent/month 1200x Freshservice- SaaS management add-on @PS0.8/month 6x Freshservice- 500 Asset Pack V3 @60/month.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8dd0ce9e-6250-4734-9323-75c2b2068d3b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jul 2025 |
| Submission deadline | 2 Oct 2023 |
| Future notice date | Not specified |
| Award date | 9 Oct 2023 |
| Contract period | 16 Oct 2023 - 17 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £199,908 |
| Lots value | Not specified |
| Awards value | £199,908 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INDEPENDENT OFFICE FOR POLICE CONDUCT |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLD North West (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72421000 - Internet or intranet client application development services

## Release History

- 7 Jul 2025 at 10:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8dd0ce9e-6250-4734-9323-75c2b2068d3b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8dd0ce9e-6250-4734-9323-75c2b2068d3b
  7th July 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.policeconduct.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c856dddf-31e9-4aa9-9b37-72b9d925626f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c856dddf-31e9-4aa9-9b37-72b9d925626f.json.