---
title: "Customer Surveys"
ocid: "ocds-b5fd17-c87ef5bf-549b-4996-b02d-1fe53e0e6eb9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c87ef5bf-549b-4996-b02d-1fe53e0e6eb9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c87ef5bf-549b-4996-b02d-1fe53e0e6eb9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c87ef5bf-549b-4996-b02d-1fe53e0e6eb9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE GUINNESS PARTNERSHIP LTD"
published: "2024-03-06"
---

# Customer Surveys

Buyer: THE GUINNESS PARTNERSHIP LTD  
Current stage: Award  
OCID: ocds-b5fd17-c87ef5bf-549b-4996-b02d-1fe53e0e6eb9

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## Summary

The Guinness Partnership Ltd, a major affordable housing and care services provider in England, has awarded a contract for customer surveys worth £723,000. The surveys aim to measure their service quality and customer satisfaction levels. The procurement process involved conducting transactional and satisfaction surveys by email and telephone. The contract period runs from April 1, 2024, to March 31, 2027, with a possible extension.

This tender for customer surveys by The Guinness Partnership Ltd presents a growth opportunity for businesses interested in service provision and survey services. Small and medium-sized enterprises (SMEs) may find this tender suitable due to its focus on quality service delivery and customer satisfaction measurement. The open procurement method allows a range of businesses to participate, contributing to the development of service improvement strategies for Guinness.

## Notice

The Guinness Partnership Limited (Guinness) is one of the largest providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers. Guinness are conducting a procurement process to appoint a provider to conduct customer surveys on our behalf. The contract will be for a period of three years with an option to extend for a further two years subject to performance and value for money. The surveys will include circa 700 transactional surveys to be conducted by email on a daily or weekly basis and circa 700 surveys in accordance with the Tenant Satisfaction Measures (TSMs) set by the Regulator and a smaller number of other surveys covering general perceptions of Guinness. These are to be conducted by telephone. The surveys play an important role in helping us measure our effectiveness in delivering quality customer service and high customer satisfaction levels. They help us to identify the areas for improvement and shape our strategy to evolve and strengthen our service model. Additional information: Expressions of Interest and access to the tender documents is through the Proactis Housing Procurement Portal https://procontract.due-north.com/register

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7df9c952-201c-426f-ac77-17b09801892a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Mar 2024 |
| Submission deadline | 26 Jan 2024 |
| Future notice date | Not specified |
| Award date | 27 Feb 2024 |
| Contract period | 31 Mar 2024 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £875,000 |
| Lots value | Not specified |
| Awards value | £723,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE GUINNESS PARTNERSHIP LTD |
| Locality | OLDHAM |
| Post town | Oldham |
| Postcode | OL9 7LH |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD37 Greater Manchester North East |
| Local authority | Oldham |
| Electoral ward | Failsworth East |
| Westminster constituency | Manchester Central |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE LEADERSHIP FACTOR |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services

## Release History

- 6 Mar 2024 at 14:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7df9c952-201c-426f-ac77-17b09801892a
- 15 Dec 2023 at 10:56 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/363fbf02-82c0-4a5f-8e91-3f96179004d0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7df9c952-201c-426f-ac77-17b09801892a
  6th March 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/363fbf02-82c0-4a5f-8e91-3f96179004d0
  15th December 2023 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.guinnesspartnership.com/
- https://procontract.due-north.com/register

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c87ef5bf-549b-4996-b02d-1fe53e0e6eb9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c87ef5bf-549b-4996-b02d-1fe53e0e6eb9.json.