---
title: "Communications and Engagement Audit"
ocid: "ocds-b5fd17-c88d6718-e819-4706-87a2-aa0af07d606f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c88d6718-e819-4706-87a2-aa0af07d606f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c88d6718-e819-4706-87a2-aa0af07d606f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c88d6718-e819-4706-87a2-aa0af07d606f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST"
published: "2022-12-05"
---

# Communications and Engagement Audit

Buyer: SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-c88d6718-e819-4706-87a2-aa0af07d606f

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## Summary

The Surrey and Borders Partnership NHS Foundation Trust has awarded a contract for "Communications and Engagement Audit" to Freshwater (UK Regions) Limited. The procurement falls under the business and management consultancy services category, with a contract value of £19,800 in GBP. The procurement method used was selective, following a call-off from a framework agreement. The contracting authority is based in Leatherhead, South East England. The contract period starts on 10th November 2022 and ends on 28th February 2023, with the tender period ending on 3rd November 2022.

This tender presents an opportunity for small and medium-sized enterprises (SMEs) in the business and management consultancy services industry to engage with the Surrey and Borders Partnership NHS Foundation Trust. Businesses offering expertise in communication strategy, stakeholder engagement, and research are well-suited to compete. The competitive process for this contract ensures fair access to procurement opportunities and fosters business growth through collaboration between the contracting authority and service providers.

## Notice

Phase 1: Discover and Develop To undertake initial desktop research to prepare for the research phase, including assessment of: * o Trust narrative and key messages * o Trust values and vision * o Key internal and external stakeholders * o Trust website, intranet and social media * o Any existing communications strategy * o Agreed communication KPIs (number of proactive press releases, social media engagement and followers etc) * o Regular proactive communications output (press release, newsletters, social media posts) * o Trust reputation via social listening tools * o Staff survey and internal communications output * o Engagement activity with stakeholders The discovery stage will enable Freshwater UK ltd to agree questions to explore with stakeholders in the next phase of work, and with whom they might host interviews. Phase 2: Research To conduct qualitative research such as a number of one-to-one interviews (to be agreed) potentially including: * o Chief executive * o Chair * o Executive Directors * o NEDs (small selection, as directed) * o Governors (small selection, as directed) * o Communication team members * o Key external stakeholders, including senior leaders (small selection, as directed) * o Partner organisations (small selection, as directed) Freshwater UK ltd will also host a number of focus groups, including: * o Staff focus groups * o Stakeholder groups Phase 3: Recommendations To analyse the findings from our research and develop a draft recommendations report. The report will be part expert judgement and part data drive and make recommendations for consideration by the Trust. The report will include: * o Analysis of best practice * o What good communication looks like * o Findings from research * o Conclusions and recommendations The authors of the report will be available to meet with the Trust to present findings.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/57e3c115-d894-4025-afff-c05b813ad73a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Dec 2022 |
| Submission deadline | 3 Nov 2022 |
| Future notice date | Not specified |
| Award date | 10 Nov 2022 |
| Contract period | 10 Nov 2022 - 28 Feb 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £19,800 |
| Lots value | Not specified |
| Awards value | £19,800 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST |
| Locality | LEATHERHEAD |
| Post town | Kingston upon Thames |
| Postcode | KT22 7AD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Mole Valley |
| Electoral ward | Leatherhead North |
| Westminster constituency | Epsom and Ewell |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWATER (UK REGIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79410000 - Business and management consultancy services

## Release History

- 5 Dec 2022 at 13:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/57e3c115-d894-4025-afff-c05b813ad73a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/57e3c115-d894-4025-afff-c05b813ad73a
  5th December 2022 - Awarded contract notice on Contracts Finder

## Provenance

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