---
title: "Customer Experience Tracking Survey"
ocid: "ocds-b5fd17-c8994eb8-eea2-48d5-a3a3-9dd5d90a6db1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c8994eb8-eea2-48d5-a3a3-9dd5d90a6db1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c8994eb8-eea2-48d5-a3a3-9dd5d90a6db1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c8994eb8-eea2-48d5-a3a3-9dd5d90a6db1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ORDNANCE SURVEY"
published: "2021-05-20"
---

# Customer Experience Tracking Survey

Buyer: ORDNANCE SURVEY  
Current stage: Award  
OCID: ocds-b5fd17-c8994eb8-eea2-48d5-a3a3-9dd5d90a6db1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c8994eb8-eea2-48d5-a3a3-9dd5d90a6db1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c8994eb8-eea2-48d5-a3a3-9dd5d90a6db1.json)

## Summary

The public procurement process, initiated by Ordnance Survey, involves the awarding of a contract titled "Customer Experience Tracking Survey" under the industry category of market research services. The tender process was concluded on 22nd March 2021, with a total contract value of £330,000, set to commence on 17th May 2021 and run until 8th August 2024. This procurement was conducted using an open procedure, and it encompasses delivery across various locations, including the British Overseas Territories, the Channel Islands, and the United Kingdom.

This tender presents significant opportunities for businesses specialising in market research and customer experience analysis, particularly small and medium-sized enterprises (SMEs) that are agile and innovative. Companies capable of providing actionable insights and customer feedback solutions will find this procurement particularly aligned with their services. Collaborations with organisations that focus on enhancing customer engagement could be advantageous, enabling firms to develop their capabilities and grow within this competitive sector.

## Notice

OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7c89a1fc-9033-464c-8f6e-9c45cbef3c38 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 May 2021 |
| Submission deadline | 22 Mar 2021 |
| Future notice date | Not specified |
| Award date | 22 Mar 2021 |
| Contract period | 16 May 2021 - 8 Aug 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £330,000 |
| Lots value | Not specified |
| Awards value | £330,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ORDNANCE SURVEY |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO16 4GU |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Redbridge |
| Westminster constituency | Southampton Test |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KANTAR |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 20 May 2021 at 09:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7c89a1fc-9033-464c-8f6e-9c45cbef3c38

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7c89a1fc-9033-464c-8f6e-9c45cbef3c38
  20th May 2021 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=594363381
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c8994eb8-eea2-48d5-a3a3-9dd5d90a6db1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c8994eb8-eea2-48d5-a3a3-9dd5d90a6db1.json.