--- title: "Ambulance Radio Programme - Service Integration & Management" ocid: "ocds-b5fd17-c89a5514-71c7-4322-96ac-531fdb19c70c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c89a5514-71c7-4322-96ac-531fdb19c70c" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c89a5514-71c7-4322-96ac-531fdb19c70c.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-c89a5514-71c7-4322-96ac-531fdb19c70c.json" source: "Contracts Finder" current_stage: "Planning" buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE" published: "2019-10-04" --- # Ambulance Radio Programme - Service Integration & Management Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE Current stage: Planning OCID: ocds-b5fd17-c89a5514-71c7-4322-96ac-531fdb19c70c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c89a5514-71c7-4322-96ac-531fdb19c70c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c89a5514-71c7-4322-96ac-531fdb19c70c.json) ## Summary The procurement process involves the Department of Health and Social Care, which is seeking to establish a Service Integration and Management (SIAM) Service through the Ambulance Radio Programme. This opportunity, titled "Ambulance Radio Programme - Service Integration & Management", falls under the industry category of contact management software, with a contract period beginning on 1st January 2021 and concluding on 31st December 2025. The procurement is currently in the planning stage, with a Request for Information (RFI) scheduled for release following the completion of initial market engagement by 1st November 2019. Interested parties may submit their RFIs by this deadline, and the service will be delivered to various locations, including the UK and overseas territories. This tender represents a significant opportunity for businesses specialising in IT service management and software integration services, especially smaller and medium-sized enterprises (SMEs) with proven capabilities in product management and service provision. Companies that can demonstrate expertise in providing comprehensive service desk functions and managing end-to-end service operations will be well-suited to compete for this contract. The requirement includes delivering a 24x7 service desk system, showcasing the capacity to integrate various project deliverables and support health trusts and end users efficiently. ## Notice Provide a 24x7 service desk system to allow Trusts/End Users, ARP and ARP suppliers and provide an overarching End-to-End Service Management capability is required to manage the introduction, transition and delivery of the constituent programmes being provided by the Authority. The Ambulance Radio Programme (ARP), who contract on behalf of the Department for Health and Social Care has a requirement for a Service Integration and Management (SIAM) Service to support the above and that can scale to support future Authority initiatives and product offerings. The Authority is looking to partner with a provider who can demonstrate capabilities in "Product Management" - not simply providing "Help Desk" and "Service Management" functions - who can demonstrate an ability to integrate elements of discrete project deliverables as "Service Offerings" to Trusts. 24x7 Service Desk: - Act as a single point of contact for Trusts/End Users, ARP and ARP Suppliers - Provide a 24x7 service desk system to allow Trusts/End Users, ARP and ARP suppliers o Log and receive updates about incidents o Make and obtain updates about Service Requests o Make and record a Request for Change (RfC) o Be contactable via Email Web Portal Telephone B2B interface o Allow Trusts/End Users, ARP and ARP Suppliers to speak to a Service Desk agent within 15 seconds of making a call - Collate system generated alerts from ARP suppliers - Monitor and Record changes to assets and configuration items - Provide a "Live" service bridge system that o Takes data feeds from ARP Supplier o Presents a "dashboard" view of live system status feeds - Provide Service Desk performance metrics End-to-End Service Management: - An over-arching End-to-End Service Management capability is required to manage the introduction, transition and delivery of the constituent programmes being provided by the Authority. - The End-to-End Service requires the provision of the following services to ARP to support the above projects Additional information: Please be aware that we will require an signed NDA from potential bidders before the RFI is released. Completed RFIs should be submitted by the 1st November Contact details are victoria.morgan14@nhs.net This PIN is "Not a call for competition" and is purely to engage with the market This PIN is to warm up the market and will be followed by a Request For Information (RFI) and potential provider sessions seeking information relating to Service Integration and Management services ARP wishes to procure. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dfd9d82f-6d7f-4007-81da-1a29c41e0dd5 | | Notice type | Planned Procurement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 4 Oct 2019 | | Submission deadline | Not specified | | Future notice date | 1 Nov 2019 | | Award date | Not specified | | Contract period | 1 Jan 2021 - 31 Dec 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE | | Locality | LONDON | | Post town | South East London | | Postcode | SE1 7NT | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI45 Lambeth | | Local authority | Lambeth | | Electoral ward | Waterloo & South Bank | | Westminster constituency | Vauxhall and Camberwell Green | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 71 - Architectural, construction, engineering and inspection services - 72 - IT services: consulting, software development, Internet and support ### Codes - 48333000 - Contact management software package - 48783000 - Content management software package - 48800000 - Information systems and servers - 71316000 - Telecommunication consultancy services - 72227000 - Software integration consultancy services - 72228000 - Hardware integration consultancy services ## Release History - 4 Oct 2019 at 16:00 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/dfd9d82f-6d7f-4007-81da-1a29c41e0dd5 - 4 Oct 2019 at 15:37 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/dfd9d82f-6d7f-4007-81da-1a29c41e0dd5 - 4 Oct 2019 at 14:00 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/dfd9d82f-6d7f-4007-81da-1a29c41e0dd5 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/dfd9d82f-6d7f-4007-81da-1a29c41e0dd5 4th October 2019 - Future opportunity notice on Contracts Finder - https://dh.bravosolution.co.uk For more information access the Contracting Authorities eTendering portal ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c89a5514-71c7-4322-96ac-531fdb19c70c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c89a5514-71c7-4322-96ac-531fdb19c70c.json.