--- title: "Early Market engagment" ocid: "ocds-b5fd17-c89bed24-3631-404a-9164-4420239607cd" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c89bed24-3631-404a-9164-4420239607cd" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c89bed24-3631-404a-9164-4420239607cd.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-c89bed24-3631-404a-9164-4420239607cd.json" source: "Contracts Finder" current_stage: "Planning" buyer: "DRIVER & VEHICLE LICENSING AGENCY" published: "2020-11-16" --- # Early Market engagment Buyer: DRIVER & VEHICLE LICENSING AGENCY Current stage: Planning OCID: ocds-b5fd17-c89bed24-3631-404a-9164-4420239607cd [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c89bed24-3631-404a-9164-4420239607cd) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c89bed24-3631-404a-9164-4420239607cd.json) ## Summary The Driver & Vehicle Licensing Agency (DVLA) is currently in the planning stage for a tender entitled "Early Market Engagement" related to the provision of a Direct Debit solution. This procurement falls under the financial and insurance services industry category and is based in Swansea, Wales. A key date for this process is the engagement end date, which is set for 24th November 2020. The contract is expected to be valued at approximately £5 million per annum, and the DVLA is keen to gather information from suppliers about their innovative offerings and capabilities regarding the Direct Debit service. This tender represents a significant opportunity for businesses, particularly small and medium-sized enterprises (SMEs), to engage with a major government agency. Companies that specialise in financial services, payment processing, or technology integration would be well-suited to compete, given the requirements for reliable Direct Debit management, integration with existing systems, and customer service capabilities. The DVLA's focus on innovation within this procurement process encourages suppliers to showcase their unique solutions and adaptability in providing a scalable Direct Debit solution. ## Notice The new DD service will need to be in place by November 2022 DVLA administers vehicle excise duty (VED) on behalf of HM Treasury Direct Debit's can be set up online using the Electronic Vehicle Licensing (EVL) service or at a Post Office. Over 1 million mandates are created per month, this is split between new and renewed mandates On average, Direct Debit payments total between PS190m - PS205m a month The contract value will be approx. PS5million per annum It is envisaged that the service will include the following key components: Adherence to BACS scheme rules Transition of live DDs from current supplier Integration to DVLA licensing and finance systems Reliability and uptime Room to scale and add more features A service desk & escalation process for incidents The Direct Debit supplier should be able to: Successfully set up & automatically renew Direct Debit mandates Reconcile payments on behalf of DVLA Offer a portal for staff use & customer enquiries Provide a user-friendly dashboard to monitor statistics and financial information and produce reporting where necessary. The ability to block certain customers & manage the appropriate database All routes to market are being considered and we are looking for Suppliers to tell us about their offerings and innovation. Additional information: Once you have registered your interest, further information and questions will be sent via email. A 1 hour appointment will also be organised with you for a Microsoft teams presentation and discussion. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/573b0ff6-7207-4912-9394-d19e8f2caba1 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Nov 2020 | | Submission deadline | Not specified | | Future notice date | 24 Nov 2020 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DRIVER & VEHICLE LICENSING AGENCY | | Locality | SWANSEA | | Post town | Swansea | | Postcode | SA6 7JL | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL4 Mid and South West Wales | | ITL 3 | TLL43 Swansea | | Local authority | Swansea | | Electoral ward | Mynydd-bach | | Westminster constituency | Swansea West | | Delivery location | Not specified | ## CPV Codes ### Divisions - 66 - Financial and insurance services ### Codes - 66000000 - Financial and insurance services ## Release History - 16 Nov 2020 at 12:34 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/573b0ff6-7207-4912-9394-d19e8f2caba1 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/573b0ff6-7207-4912-9394-d19e8f2caba1 16th November 2020 - Early engagement notice on Contracts Finder ## Notice URLs - http://www.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c89bed24-3631-404a-9164-4420239607cd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c89bed24-3631-404a-9164-4420239607cd.json.