---
title: "ServiceNow Professional Services P2"
ocid: "ocds-b5fd17-c8a33c61-28f4-4670-8735-aca306eef595"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c8a33c61-28f4-4670-8735-aca306eef595"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c8a33c61-28f4-4670-8735-aca306eef595.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c8a33c61-28f4-4670-8735-aca306eef595.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Met Office"
published: "2026-10-05"
---

# ServiceNow Professional Services P2

Buyer: Met Office  
Current stage: Award  
OCID: ocds-b5fd17-c8a33c61-28f4-4670-8735-aca306eef595

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## Summary

The Met Office commissioned ServiceNow professional services to develop and implement phase two of a new customer portal. This phase covers workshops and further scoping, as well as creation and implementation work. The requirement is software consultancy, delivered in the South West. The buyer is the Met Office, based in Exeter. The procurement concerns specialist services around the ServiceNow platform and the development of a customer-facing digital portal.

The procurement is complete and was awarded to Computacenter (UK) Limited on 5 October 2026. The awarded value is £146,404. The contract period runs from 6 October to 6 November 2026. The Met Office used a selective process, making a call-off from a framework agreement. The requirement was treated as a single service package, with no separate lots described. Small and medium-sized enterprises were considered suitable to participate. The stated scope centres on workshops and further scoping for the portal’s second phase, alongside its creation and implementation. The award records Computacenter as the selected supplier; no evaluation criteria are set out in the procurement information.

This award demonstrates demand from the Met Office for specialist ServiceNow consultancy to shape and deliver a customer portal, rather than for generic software support. A credible competitor for similar work would need to show practical ServiceNow expertise, the ability to facilitate requirements workshops and turn their findings into a defined scope, and capacity to support portal implementation. The requirement was delivered through a framework call-off, so suppliers seeking comparable Met Office work would need a route onto an appropriate framework as well as relevant delivery experience. The recorded suitability for SMEs indicates that this kind of requirement need not be limited to large firms, although the selected supplier was a large company. The short, focused engagement points to the value of assembling a team able to scope and execute a defined phase efficiently.

## Notice

Requirement for ServiceNow professional services for creation and implementation of a new customer portal, phase two - workshops and further scoping.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6645508b-d652-4c7d-8d46-a728c765edff |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 5 Oct 2026 |
| Contract period | 6 Oct 2026 - 6 Nov 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £146,404 |
| Lots value | Not specified |
| Awards value | £146,404 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Met Office |
| Locality | EXETER |
| Postcode area | Exeter |
| Postcode | EX1 3PB |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Exeter |
| Electoral ward | Pinhoe |
| Westminster constituency | Exmouth and Exeter East |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Computacenter |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72266000 - Software consultancy services

## Release History

- 5 Oct 2026 at 13:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6645508b-d652-4c7d-8d46-a728c765edff

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6645508b-d652-4c7d-8d46-a728c765edff
  5th October 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c8a33c61-28f4-4670-8735-aca306eef595. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c8a33c61-28f4-4670-8735-aca306eef595.json.