--- title: "Customer Experience Programme Suppliers' Event" ocid: "ocds-b5fd17-c8f0af04-bc07-4627-84c5-476727d49e45" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c8f0af04-bc07-4627-84c5-476727d49e45" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c8f0af04-bc07-4627-84c5-476727d49e45.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-c8f0af04-bc07-4627-84c5-476727d49e45.json" source: "Contracts Finder" current_stage: "Planning" buyer: "CHILTERN DISTRICT COUNCIL" published: "2018-02-06" --- # Customer Experience Programme Suppliers' Event Buyer: CHILTERN DISTRICT COUNCIL Current stage: Planning OCID: ocds-b5fd17-c8f0af04-bc07-4627-84c5-476727d49e45 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c8f0af04-bc07-4627-84c5-476727d49e45) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c8f0af04-bc07-4627-84c5-476727d49e45.json) ## Summary The Customer Experience Programme Suppliers' Event is a public tender being organised by Chiltern District Council, based in Amersham, England. This initiative falls under the software package industry category and is currently in the planning stage, with a key engagement deadline set for 21st February 2018. The Supplier Event is scheduled for 22nd February 2018, from 13:00 to 16:00, at South Bucks District Council in Denham, Uxbridge, where potential suppliers are invited to learn about the council's objectives to enhance customer experience through technology and service delivery improvements. This tender presents significant opportunities for businesses specialising in software development, IT services, and customer relationship management solutions. Companies focused on creating digital platforms, including CRM systems, web forms, and integration solutions, would be well-positioned to participate, particularly if they can demonstrate experience with G Cloud Framework procurement approaches. The emphasis on technology investment indicates a robust market for innovative solutions that can help streamline and enhance customer interactions across multiple channels. ## Notice Chiltern District Council and South Bucks District Council are holding a Supplier Event to provide information about the work we are doing to improve customers' experience through transforming the way we deliver our services. We require new technology to support this transformation and would like to invite suppliers to attend to understand our high-level requirements prior to embarking on a procurement exercise. Please take into account, we are considering our methods for procurement with a view to potentially using the G Cloud Framework. The two Councils have worked closely together since 2011 and are managed by a Joint Chief Executive and shared senior management team. We now deliver all services jointly, which has successfully delivered significant financial savings. In 2016, the Councils agreed to move to our next phase of joint working entitled 'Stronger in Partnership'. This is comprised of a number of transformational projects, including the Customer Experience Programme, which will ensure that our service delivery focuses on meeting our customers' needs. This focus of this programme includes centralising contact into Customer Services, investing in technology and process re-design to ensure that we answer as many queries as possible at the first point of contact. Our ambition is to significantly improve our digital offering, ensuring our customers can access and report issues at their convenience via a Customer Account, accessible from any device. This will include mapping, document upload and payments. Data rich Customer Services will enable the Councils to analyse our customers' needs and shape our services accordingly. The following technology components will be required as part of this Programme: * Customer Account * CRM Lite * Integration Engine * Web Forms We are holding a suppliers session, the details of which are provided below. If you would like to attend the event, please contact Nicola Ellis, Head of Customer Services at nellis@chiltern.gov.uk to register your interest. Nicola is available on 01494 732231 if you have any questions. Date: 22nd February 2018 Time: 13:00 to 16:00 Location: South Bucks District Council, Capswood, Oxford Road, Denham, Uxbridge, UB9 4LH Contact: Nicola Ellis, Head of Customer Services (nellis@chiltern.gov.uk) Additional information: Chiltern District Council and South Bucks District Council are holding a Supplier Event to provide information about the work we are doing to improve customers' experience through transforming the way we deliver our services. We require new technology to support this transformation and would like to invite suppliers to attend to understand our high-level requirements prior to embarking on a procurement exercise. Please take into account, we are considering our methods for procurement with a view to potentially using the G Cloud Framework. The two Councils have worked closely together since 2011 and are managed by a Joint Chief Executive and shared senior management team. We now deliver all services jointly, which has successfully delivered significant financial savings. In 2016, the Councils agreed to move to our next phase of joint working entitled 'Stronger in Partnership'. This is comprised of a number of transformational projects, including the Customer Experience Programme, which will ensure that our service delivery focuses on meeting our customers' needs. This focus of this programme includes centralising contact into Customer Services, investing in technology and process re-design to ensure that we answer as many queries as possible at the first point of contact. Our ambition is to significantly improve our digital offering, ensuring our customers can access and report issues at their convenience via a Customer Account, accessible from any device. This will include mapping, document upload and payments. Data rich Customer Services will enable the Councils to analyse our customers' needs and shape our services accordingly. The following technology components will be required as part of this Programme: * Customer Account * CRM Lite * Integration Engine * Web Forms We are holding a suppliers session, the details of which are provided below. If you would like to attend the event, please contact Nicola Ellis, Head of Customer Services at nellis@chiltern.gov.uk to register your interest. Nicola is available on 01494 732231 if you have any questions. Date: 22nd February 2018 Time: 13:00 to 16:00 Location: South Bucks District Council, Capswood, Oxford Road, Denham, Uxbridge, UB9 4LH Contact: Nicola Ellis, Head of Customer Services (nellis@chiltern.gov.uk) ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/42257e1e-6afa-42aa-b7fd-0fcdeed1c6fa | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 6 Feb 2018 | | Submission deadline | Not specified | | Future notice date | 21 Feb 2018 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CHILTERN DISTRICT COUNCIL | | Locality | AMERSHAM | | Post town | Hemel Hempstead | | Postcode | HP6 5AW | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire | | ITL 3 | TLJ13 Buckinghamshire | | Local authority | Buckinghamshire | | Electoral ward | Amersham and Chesham Bois | | Westminster constituency | Chesham and Amersham | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 48100000 - Industry specific software package - 48300000 - Document creation, drawing, imaging, scheduling and productivity software package - 48400000 - Business transaction and personal business software package - 48600000 - Database and operating software package - 48700000 - Software package utilities - 48900000 - Miscellaneous software package and computer systems - 72200000 - Software programming and consultancy services - 72300000 - Data services - 72400000 - Internet services - 72500000 - Computer-related services - 72600000 - Computer support and consultancy services - 72700000 - Computer network services - 75110000 - General public services - 75130000 - Supporting services for the government - 79400000 - Business and management consultancy and related services - 79900000 - Miscellaneous business and business-related services ## Release History - 6 Feb 2018 at 15:54 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/42257e1e-6afa-42aa-b7fd-0fcdeed1c6fa ## Documents - https://www.contractsfinder.service.gov.uk/Notice/42257e1e-6afa-42aa-b7fd-0fcdeed1c6fa 6th February 2018 - Early engagement notice on Contracts Finder ## Notice URLs - http://www.chiltern.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c8f0af04-bc07-4627-84c5-476727d49e45. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c8f0af04-bc07-4627-84c5-476727d49e45.json.